Performance Excellence Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Define, document, and revise enterprise process standards, playbooks, and operational models.

• Lead and support Lean Management System initiatives, including Standard Work, Leader Standard Work, Daily/Tier Management, Visual Management, Gemba, and structured problem-solving/A3.

• Collaborate with Operations leaders and Continuous Improvement teams to pinpoint gaps, minimize variation, enhance flow, and ensure improvements are sustained.

• Create and uphold a compliance framework for standard models and operational and quality expectations.

• Establish and oversee a maturity model to assess the adoption of standard processes.

• Analyze standardized processes for continual improvement while ensuring consistency and compliance.

• Utilize data, KPIs, and performance trends to uncover opportunities, assist in root cause analysis, evaluate impact, and track sustainment.

• Review donor-center operational processes across labor, marketing, customer service, compliance, training, and internal systems.

• Perform process audits, operational reviews, and gap assessments.

• Design, develop, and conduct Lean / Continuous Improvement training and capability-building programs.

• Mentor leaders and teams in Lean principles, structured problem-solving, and improvement methodologies.

• Facilitate train-the-trainer programs and the development of internal champions.

• Create and implement solutions for donor centers experiencing non-conformance.

• Provide training, communication, and coaching initiatives that promote the adoption of standard practices.

• Work collaboratively with Operations, Quality, Training, and Remediation teams during new center openings, integrations, and remediation efforts.

• Identify opportunities for standardization within the center network.

• Identify, develop, implement, and monitor KPIs for project outcomes.

• Collaborate with analytics resources to enable data-driven decision-making.

• Carry out additional tasks assigned by management.

⛳️ Requirements

• Bachelor's degree in Business, Education, or Engineering.

• Required prior training and certification as a Six Sigma Black Belt in root cause investigations.

• A minimum of 8–10+ years of experience in Performance/Operational excellence, operational governance, or process management.

• Demonstrated ability to develop and sustain enterprise standards and compliance frameworks.

• Experience in training or influencing individuals without formal authority.

• Practical experience in implementing Lean / Operational Excellence practices in a multi-site operational environment.

• Strong skills in facilitation, coaching, and change leadership.

• Experience in developing and delivering Lean / Continuous Improvement training.

• Knowledge of safety, quality, and manufacturing programs.

• Understanding of continuous improvement methodologies.

• Excellent interpersonal and organizational abilities; capable of managing multiple projects simultaneously.

• Background in plasma collection is preferred.

• Lean Six Sigma Black Belt or equivalent advanced Lean / Continuous Improvement certification is strongly preferred.

• Certification in Change Management and Stakeholder Management is preferred.

• Willingness to travel frequently within the United States, with 50–70% travel and potential international travel.

• Depending on the assignment, related experience or a combination of education, experience, and/or competencies may be considered in lieu of stated requirements.

🏝️ Benefits

• Up to 15% of the company bonus pool.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Paid Time Off (PTO).

• Paid holidays.

• Up to 5% 401(K) match.

• Tuition reimbursement.

• Opportunities for professional growth and career advancement.

• Family-like culture.