This is a fully remote position, open to applicants in Egypt.

📋 Description

• Transform customer and operational data into prioritized initiatives for improvement and measurable results.

• Oversee DGE compliance activities and manage evidence effectively.

• Assist in advancing the company's experience measurement framework to include marketing and commercial performance indicators, moving beyond traditional customer metrics.

• Promote continuous improvement while ensuring compliance and accountability throughout the organization.

⛳️ Requirements

• 5–8 years of experience in areas such as Customer Experience, Voice of Customer (VoC), Service Quality, Operational Excellence, Customer Insights, or Performance Management.

• Arabic-speaking professional with a robust background in analytics, root-cause analysis, customer feedback programs, performance reporting, governance, and methodologies for continuous improvement.

• Proven experience with DGE compliance activities, evidence management, and the enhancement of experience measurement frameworks.

• Preferred candidates may hold positions such as CX Performance Manager, VoC Manager, Service Quality Lead, Customer Insights Specialist, or Operational Excellence professionals from large enterprise or government-related sectors.