People Operations Manager

This is a fully remote position, open to applicants in Poland.

📋 Description

• Oversee the coordination of contracts, payroll details, employee documentation, changes in employment status, onboarding forms, and exit procedures.

• Collaborate with the Finance department and other teams to ensure timely and accurate task completion.

• Assist managers with issuing formal warnings, implementing performance improvement plans (PIPs), and managing exits.

• Prepare and monitor documentation related to performance procedures, including deadlines, checkpoints, and necessary approvals.

• Integrate information from Recruitment, Sales, Operations, and HR to track the progress of new hires.

• Assess onboarding processes, initial production months, employee retention, early departures, and variances between different offices.

• Resolve recurring administrative challenges.

• Develop straightforward workflows and checklists.

• Automate tasks wherever feasible.

• Provide the CEO with insights into people-related trends and challenges.

• Collaborate with Heads of Sales Offices, Team Leaders, Recruitment, Operations, Data, and Finance.

⛳️ Requirements

• Approximately 5+ years of direct experience in HR Operations, People Operations, or a related field.

• Background in a growing organization with frequent hiring, onboarding, and employee transitions.

• Solid understanding of contracts, payroll management, employee records, and offboarding processes.

• Direct experience in supporting formal warnings, PIPs, or similar performance management processes.

• Excellent organizational skills and keen attention to detail.

• Ability to follow up confidently with busy managers.

• Proficiency in working with spreadsheets, HR systems, and employee data.

• Demonstrated examples of improved or automated processes.

• Strong proficiency in both written and spoken English.

• Good judgment and discretion.

• Experience in fast-growing sectors such as technology, fintech, customer operations, BPO, or contact centers is advantageous.

• Experience in supporting remote teams is beneficial.

🏝️ Benefits

• Opportunity to shape and enhance the operations of a growing travel-tech company.

• Directly contribute to minimizing friction for employees and managers.

• Chance to improve the reliability of essential procedures.

• Opportunity to provide leaders with greater visibility into team development.