People and Performance Manager

This is a fully remote position, open to applicants in India, +3 more countries.

📋 Description

• Oversee the daily operations of the People team and ensure the effective implementation of the People team workplan.

• Manage, mentor, and develop the Assistant People Coordinator while providing support to the People Officer.

• Facilitate the People Community of Practice for Hub people leads.

• Create, review, and revise People policies, procedures, and the employee handbook.

• Serve as the primary escalation point for unresolved People inquiries.

• Assess, enhance, and integrate performance management across the Agency utilizing Bamboo HR.

• Guide managers and Hub leaders on probation, performance improvement, and capability processes.

• Track performance review completion and quality, while reporting trends and identifying gaps.

• Assist in talent development and succession planning for prospective Hub Directors.

• Organize learning and development initiatives, including identifying training needs and evaluating impact.

• Provide guidance on employee relations issues and ensure cases are documented, monitored, and resolved equitably.

• Cultivate relationships with external people services, including EAP and HR advisory support.

• Lead initiatives focused on staff well-being, pulse surveys, and engagement projects.

• Supervise the annual Agency Survey and staff feedback mechanisms.

• Support Quarterly Staff Workshops, Re-inductions, and the annual leadership conference.

• Manage Bamboo HR data quality, access permissions, and reporting functions.

• Generate people reports and metrics for organizational leaders, committees, and the Board of Trustees.

• Ensure compliance of People data with data protection policies and relevant legislation.

• Direct the assessment and updating of the Restless Way central induction site.

• Monitor and report on DEI targets, power-shifting goals, and Agency Plan KPIs.

• Assist Hubs with People priorities identified through internal audits and reporting.

• Contribute to external reporting and benchmarking efforts.

• Perform additional duties as assigned.

⛳️ Requirements

• Extensive experience in a generalist HR/People role, including at least 5 years at officer/coordinator level or higher.

• Experience in line management.

• Demonstrated success in designing and implementing performance management processes and coaching managers in their application.

• Practical experience in advising on employee relations casework.

• Experience leading staff well-being and engagement initiatives, including conducting staff surveys.

• Strong familiarity with an HRIS, preferably Bamboo HR.

• Proficient in producing people data reports.

• Exceptional written and spoken English skills.

• Strong interpersonal abilities.

• Capability to work across cultures and with remote, globally distributed teams.

• Relevant HR qualification, such as a degree or postgraduate qualification in HR or Business Psychology, or equivalent professional experience (desirable).

• Background in HR within the international development/non-profit sector or across multiple countries (desirable).

• Experience working with DEI or power-shifting frameworks (desirable).

• Background in learning and development or talent management (desirable).

🏝️ Benefits

• Pension contributions and additional benefits as per the local Hub regulations.

• 24 days of annual leave, in addition to public holidays, with an extra day for each full year of service, up to 28 days.

• Birthday Leave.

• Flexible working arrangements.

• Generous study leave, maternity, paternity, or adoption leave, along with other leave allowances.

• Empowering opportunities to engage in significant projects for professional growth.

• Regular performance management sessions.

• Training and development opportunities, including support for identifying mentors.

• Quarterly Staff Workshops.

• Travel and medical insurance when traveling abroad for work.

• Time off in lieu for occasional weekend or public holiday work.