People Operations Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Apply HR best practices in the formulation of policies, processes, and responses to daily employee inquiries.

• Ensure the accuracy of employee records and HR systems, including Gusto and associated tools.

• Supervise payroll processes, from timesheet approvals and error resolution to final submission.

• Manage compliance correspondence and documentation, including state tax letters, agency follow-ups, necessary forms, and audits.

• Address inquiries regarding HR policies, benefits, time off, and Gusto configurations.

• Organize people documentation and develop an employee-centric people operations FAQ.

• Draft and oversee offer letters, legal documents, and signature processes.

• Facilitate onboarding via Gusto, providing support to new hires from day one onward.

• Ensure new hires are equipped with accounts, necessary equipment, and a warm introduction to the company.

• Manage offboarding procedures, including access removal, separation agreements, final payments, and severance when applicable.

• Collaborate with the Recruiter to transition from accepted offers to start dates.

• Supervise outsourced IT support and evaluate service quality.

• Control access to tools and systems, manage software subscriptions, licenses, and seating arrangements.

• Partner with finance, leadership, and IT on vendor renewals and cost-efficiency initiatives.

• Organize the ordering, shipping, setup, returns, and inventory of equipment.

• Address technology-related queries and facilitate issue resolution.

• Identify opportunities to streamline tools and enhance IT, onboarding, and offboarding processes.

• Plan and coordinate the company offsite events.

• Manage town halls, internal communications, team lunches, recognition initiatives, and other activities aimed at enhancing morale.

• Listen for themes related to employee experience and communicate insights to leadership.

• Conduct research and benchmark compensation standards.

• Assist with role changes, leveling, compensation documentation, performance assessments, and compensation cycles.

• Mentor and guide the part-time Recruiter through consistent one-on-one meetings and shared objectives.

• Align hiring plans with the Recruiter and leadership teams.

• Contribute to projects focused on employee experience, internal communications, and HR tools.

⛳️ Requirements

• A minimum of 5 years of direct experience in HR or people operations, preferably as a generalist in a small or growing organization.

• Proficient understanding of US and California employment regulations and payroll processes, including state tax notices and filings.

• Familiarity with HRIS and payroll systems (Gusto or similar).

• Comfortable managing SaaS tools and collaborating with vendors, including Google Workspace, Slack, HubSpot, and Notion.

• Experience with compensation benchmarking and employee leveling.

• Background in managing, mentoring, or coordinating the efforts of others.

• Excellent communication skills, with the ability to engage effectively across roles, schedules, and time zones.

• Alignment with our mission and values, accompanied by a proactive, organized, and considerate approach.

• Ability to navigate ambiguity and build processes from the ground up.

• Preferred: HR certification (SHRM-CP, PHR, or similar); experience in non-profit, healthcare, or disability-services environments.

• Must currently possess eligibility to work in the United States of America.

• Required to disclose whether visa sponsorship is needed now or in the future to maintain employment in the United States.

🏝️ Benefits

• Remote-first: the flexibility to work from home.

• 401(k) plan.

• Paid time off.

• Sick leave or flexible days.

• Annual company retreat.