Pension Analyst Specialist II – Documentation/Requirements SME

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the Plan Requirements Owner and Subject Matter Expert (SME) for designated Defined Benefit pension plans.

• Analyze pension plan provisions and convert them into business, operational, calculation, and system requirements.

• Create, assess, maintain, and revise Business Requirements Documents (BRDs) and additional pension plan requirements documentation.

• Oversee plan documentation, procedures, calculation criteria, work instructions, and relevant materials.

• Detect and address gaps, inconsistencies, or uncertainties in pension requirements.

• Record new requirements and modifications arising from plan amendments, operational adjustments, system updates, or defects.

• Investigate and address complex participant concerns related to eligibility, pension calculations, credited service, benefit commencement, and service delivery.

• Examine system and calculation issues and verify the accuracy and consistency of pension benefit calculations with plan provisions.

• Manage and assess retirement benefit applications while confirming participant information.

• Investigate historical service, eligibility, benefit credits, and associated information for precise pension calculations.

• Conduct data analysis utilizing SQL, reporting tools, and other resources.

• Assist in testing and validating pension system modifications, calculation updates, defects, and requirement changes.

• Confirm system results align with approved pension plan requirements and anticipated calculation outcomes.

• Facilitate internal and external audits by investigating requests, supplying documentation, and validating calculations and data.

• Maintain documentation, work papers, and supporting records to ensure a transparent audit trail.

• Identify enhancements in documentation and processes.

• Provide support to plan administrators and team members as a resource for pension requirements and documentation.

• Collaborate with business, operational, and technical teams to clarify requirements and address issues.

• Communicate with client Human Resources personnel and vendor/support teams.

• Prepare and conduct training on pension provisions, requirements, calculations, procedures, and documentation.

• Work alongside plan administrators and team members to complete projects and guarantee consistent pension administration services.

⛳️ Requirements

• A minimum of 5 years of hands-on experience with Defined Benefit pension plans is essential.

• In-depth knowledge of Defined Benefit pension plan administration, plan provisions, eligibility, and benefit calculations.

• Experience in a role as a requirements owner, business requirements analyst, plan documentation SME, or a similar position within pension administration.

• Proven ability to interpret pension plan documents and transform plan provisions into business, calculation, operational, or system requirements.

• Experience in creating, assessing, and maintaining Business Requirements Documents (BRDs), requirements documentation, procedures, and work instructions.

• Intermediate to advanced proficiency in pension calculations and audit support.

• Background in researching and resolving pension calculation, participant, data, and system-related issues.

• Experience in supporting system requirements, change requests, testing, validation, or defect resolution in a pension administration context.

• Proficiency in SQL, reporting, and data analysis.

• Advanced skills in Microsoft Excel, Word, and Outlook.

• Exceptional written communication and documentation abilities with a keen attention to detail.

• Capacity to confidently communicate with clients regarding pension plan provisions, requirements, calculations, and administrative matters.

• Ability to collaborate across operational, business, and technical teams while clearly conveying complex pension requirements.

• Preferred: experience in managing multiple Defined Benefit pension plans with diverse plan provisions and calculation rules.

• Preferred: familiarity with pension administration platforms or benefits administration systems.

• Preferred: experience with requirements traceability, User Acceptance Testing (UAT), regression testing, calculation validation, and system implementation/change initiatives.

• Preferred: experience in client-facing pension administration environments.

• For applicants in the US, providing vaccination status where legally permissible is a condition of employment.

🏝️ Benefits

• Bonus or incentive eligibility based on business needs.

• Comprehensive health insurance coverage.

• Optional dental and vision plans.

• Life and disability insurance.

• Retirement savings plan.

• Paid holidays.

• Paid time off (PTO) including vacation and/or sick leave.

• Reasonable accommodations for applicants with disabilities.