Peer Review Operations Specialist

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Ensure prompt and effective peer review of submissions.

• Address or appropriately escalate inquiries and concerns from vendors, Customer Care, and PLOS colleagues.

• Identify and eliminate obstacles to submission.

• Recognize workflow inefficiencies, variations, and backlogs.

• Ensure that manuscripts comply with requirements and current policies and procedures.

• Troubleshoot issues related to manuscripts, workflows, and systems.

• Provide expertise and guidance and escalate matters when necessary.

• Propose data-driven recommendations for journal operations and workflow enhancements.

• Maintain standard journal workflows and execute approved process updates.

• Contribute to workflow projects and initiate proposals as needed.

• Manage operations projects and initiatives as directed by the Peer Review Operations Manager.

• Engage daily with vendor representatives and monitor quality and timeliness against targets and KPIs.

• Contribute to operational research outputs aligned with PLOS’s mission.

• Collaborate with international colleagues to enhance the contributor experience for authors, editors, and reviewers.

⛳️ Requirements

• Previous experience in peer-reviewed scholarly publishing.

• Exceptional written and verbal communication and presentation skills.

• Proficient in Excel, Word, file types, and file conversions.

• Capability to work under strict deadlines while ensuring quality and accuracy.

• Ability to prioritize tasks and work independently.

• Skill in collaborating constructively with vendors, authors, editors, customers, and international colleagues.

• Interest in science and promoting scientific knowledge.

• A university degree or equivalent experience.

• Familiarity with peer review and manuscript management database systems is advantageous; proficiency in Editorial Manager is a plus.

• Knowledge of CRM software such as Salesforce is desirable.

• Understanding of and commitment to open science is preferred.

• Willingness to undertake some domestic and international travel.

🏝️ Benefits

• Private medical insurance.

• Life assurance.

• Income protection.

• Personal accident insurance.

• Pension scheme with up to 10% employer match.

• 25 days of holidays.

• Market competitive maternity and paternity leave.

• Birthday and three winter holidays off.

• Two days of paid time off for volunteering each year.

• Fully remote working environment with a stipend upon joining for home office setup.