Peer Review Operations Specialist – 2 Year FTC

This is a fully remote position, open to applicants in Florida, +7 more states.

📋 Description

• Facilitate the timely and effective peer review process for all submissions.

• Address and resolve queries or concerns raised by vendors, Customer Care, or other PLOS colleagues in a professional manner and within specified timelines, or escalate as necessary.

• Collaborate with colleagues across PLOS to identify and eliminate barriers to submission.

• Proactively assess workflow inefficiencies, variations, or backlogs to pinpoint ongoing issues.

• Ensure that manuscripts comply with requirements and adhere to current policies and procedures.

• Troubleshoot ongoing manuscript, workflow, or system challenges, offering expertise and advice while exercising judgment to resolve or escalate issues when needed.

• Provide data-driven recommendations for the continuous improvement of journal operations and workflows.

• Uphold standard journal workflows and implement approved process updates.

• Participate in workflow projects, submit proposals as requested, and engage in operations projects and initiatives as directed.

• Act as the daily point of contact with vendor representatives, overseeing quality and timeliness in relation to target thresholds and KPIs.

• Contribute to operational research outputs that align with PLOS’s mission.

⛳️ Requirements

• Previous experience in peer-reviewed scholarly publishing.

• Outstanding communication and presentation skills, both written and verbal.

• A growth mindset coupled with a collaborative, team-oriented approach.

• Ability to maintain a positive and professional attitude in customer service.

• Capable of constructively engaging with vendors, authors, editors, customers, and colleagues from diverse international backgrounds.

• Proficient in Excel and Word, with knowledge of file types and file conversions.

• Ability to work effectively under tight deadlines while maintaining a high level of quality and accuracy.

• Skilled in setting priorities and working independently.

• Demonstrates high standards of professionalism in the workplace.

• Welcomes change with a constructive attitude.

• Possesses an interest in science and advancing scientific knowledge.

• Holds a university degree or equivalent experience.

• Familiarity with peer review and manuscript management database systems; proficiency with Editorial Manager is a plus.

• Knowledge of customer relationship management (CRM) software such as Salesforce.

• Committed to open science principles.

• Able to remain stationary at a desk and work on a computer for extended periods.

• Willingness to undertake some domestic and international travel as required.

🏝️ Benefits

• 401k with employer matching.

• Employee-sponsored health, dental, and vision insurance (Dental and Vision fully covered by the employer).

• Paid vacation, 11 public holidays, and sick leave.

• Parental leave.

• Days off for birthdays and three winter holidays.

• Short-term and long-term disability insurance.

• 2 days of paid time off for volunteering each year.

• Fully remote work environment with an onboarding stipend for home office setup.