Peer Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide leadership and operational oversight to Peer Supervisors.

• Offer continuous administrative, operational, and technical supervision to Peer Supervisors.

• Evaluate the application of peer skills, coach staff, identify areas for improvement, and suggest remediation strategies.

• Manage, assist, and support Peer Supervisors and staff throughout their shifts.

• Oversee supervisor documentation and communication regarding the performance of Peer Support Specialists and shift details.

• Ensure that Peer Supervisors conduct biweekly individual supervisions with Peer Support Specialists.

• Collaborate with the Training, Workforce Management/Operations, Crisis Services, and Quality Improvement teams.

• Ensure that Peer Supervisors perform interaction monitoring for quality improvement and training purposes.

• Respond to helpline calls during peak times, staffing shortages, or as necessary to uphold service levels.

• Monitor and track the peer certification progress of Peer Support Specialists for funder compliance.

• Ensure program adherence to Peer Support Core Values and National Peer Support Practice Guidelines.

• Develop Peer Support training materials and conduct live virtual training sessions.

• Foster staff development, well-being, service performance, and the integrity of nonclinical peer support.

• Perform additional duties as assigned.

⛳️ Requirements

• Must be a Certified Peer Support Specialist, Certified Recovery Peer Advocate (CRPA), or Certified Recovery Peer Advocate-Family (CRPA-Family) through the NYS Office of Mental Health (OMH) and/or NYS Office of Addiction Services and Supports (OASAS).

• A minimum of 3 years of experience as a Peer Specialist/Advocate.

• Ideally, demonstrated experience in coaching, supervising, or leading peer staff, or equivalent leadership experience.

• Proficiency in English, both verbal and written.

• Fluency in Spanish or another language is advantageous.

• Familiarity with mental health systems in the New York metropolitan area.

• Experience in crisis intervention and/or mental health information and referral services is a plus.

• A copy of peer certification is required by the date of hire.

• Strong active listening, information gathering, problem-solving, and conflict-resolution skills.

• Excellent communication, supervisory, time management, and multitasking abilities.

• Capability to maintain a professional demeanor when dealing with crises and difficult contacts.

• Ability to work effectively both in a team environment and independently.

• Ability to remain stationary for extended periods.

• Proficient in operating a computer, keyboard, mouse, and office productivity equipment.

• Competence in communicating via video conferencing, phone, and chat applications.

• Visual ability to review digital documents or data on a computer monitor for prolonged durations.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Supplemental income insurance.

• Employer-paid disability insurance.

• Employer-paid life insurance.

• Pre-tax FSA for medical and dependent care.

• 401(k).