PBX Operator

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Handle and direct incoming telephone calls

• Connect callers with the relevant team or individual across all departments within BCBST

• Resolve minor issues and complaints

• Ensure that all customer interactions are thoroughly documented

• Respond to inbound customer service calls and redirect calls as necessary

• Efficiently and accurately direct calls to the appropriate area

⛳️ Requirements

• High School Diploma or equivalent required

• Minimum of 1 year of experience in customer service via telephone

• Skilled in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint)

• Strong oral and written communication abilities

• Excellent interpersonal and organizational skills

• Customer service-focused

• Previous experience in a call center or switchboard setting is preferred

• Experience in Member Service Administration (MSA) is highly desirable

• Experience in Commercial Operations is an advantage

🏝️ Benefits

• Comprehensive health insurance

• Retirement savings plan with employer matching

• Paid time off and holidays

• Opportunities for professional development and advancement