
PBX Operator
Posted Sep 14

Posted Sep 14
This is a fully remote position, open to applicants in Tennessee.
• Handle and direct incoming telephone calls
• Connect callers with the relevant team or individual across all departments within BCBST
• Resolve minor issues and complaints
• Ensure that all customer interactions are thoroughly documented
• Respond to inbound customer service calls and redirect calls as necessary
• Efficiently and accurately direct calls to the appropriate area
• High School Diploma or equivalent required
• Minimum of 1 year of experience in customer service via telephone
• Skilled in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint)
• Strong oral and written communication abilities
• Excellent interpersonal and organizational skills
• Customer service-focused
• Previous experience in a call center or switchboard setting is preferred
• Experience in Member Service Administration (MSA) is highly desirable
• Experience in Commercial Operations is an advantage
• Comprehensive health insurance
• Retirement savings plan with employer matching
• Paid time off and holidays
• Opportunities for professional development and advancement
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