Payroll Operations Specialist

This is a fully remote position, open to applicants in United States, +4 more locations.

📋 Description

• Take ownership of comprehensive workflows involving state registrations, employer account management, workers’ compensation, Foreign Qualification (FQAL), Registered Agent Administration (RAA), Statements of Information (SOI), and associated requirements.

• Conduct research on state and local mandates to ascertain the necessary steps for employer accounts, business registrations, and coverage.

• Collaborate with government entities, insurance providers, brokers, and third-party partners to create accounts, gather information, and address issues.

• Oversee the lifecycle of accounts, registrations, and policies, including new registrations, updates, state additions, renewals, audits, transfers, and closures.

• Examine and resolve issues related to registration, account access, policy, coverage, and other operational challenges.

• Ensure the accuracy of customer records, credentials, documentation, deadlines, and status tracking.

• Convey requirements, obstacles, timelines, and next steps to clients and internal stakeholders.

• Identify recurring challenges and enhance processes, documentation, controls, and automation.

• Handle a demanding workload while prioritizing urgent and high-risk tasks.

• Assist with other Payroll Operations projects and responsibilities as business and team needs evolve.

⛳️ Requirements

• A minimum of 2 years of experience in payroll operations, state or business registrations, workers’ compensation, insurance operations, compliance operations, or a similar field.

• Demonstrated ownership and the capability to manage tasks from initiation to resolution with minimal supervision.

• Strong research and problem-solving abilities, including navigating unfamiliar state regulations, agency websites, and carrier systems.

• Exceptional attention to detail with the capacity to juggle multiple deadlines and workflows effectively.

• Excellent written and verbal communication skills, adopting a customer-centric approach.

• Comfortable interacting directly with government agencies, carriers, vendors, and cross-functional teams.

• A sense of curiosity and a desire to develop in-depth subject-matter expertise.

• Experience in multi-state employer or business registrations and account management.

• Background in workers’ compensation policy administration, renewals, audits, or carrier relationships.

• Familiarity with FQAL, RAA, SOI, or other business compliance filings.

• Experience in payroll, fintech, PEO, benefits, insurance, or another rapidly growing operational setting.

🏝️ Benefits

• Equity (stock options/RSUs)

• Benefits

• Reasonable accommodations provided throughout the recruitment process for applicants with disabilities or special needs.