Payments Solutions Consultant

This is a fully remote position, open to applicants in Maine.

📋 Description

• Collaborate with Corporate Enterprise Software Account Managers as the expert in payments.

• Provide insights on payments for account strategies and business reviews.

• Act as a liaison between the Payments team and Corporate Accounts, integrating payments strategy, product, and pricing insights in the field.

• Keep stakeholders updated on the corporate pipeline, adoption rates, and associated risks.

• Lead payment discovery initiatives alongside practice group leaders and finance teams, focusing on areas such as checkout, collections, reconciliation, and month-end closing.

• Transform discovery findings into tailored payments value narratives and business cases.

• Assist in identifying growth opportunities such as text-to-pay, card on file, online payments, and transitioning remaining sites to IDEXX Payments.

• Serve as the payments authority for new practice management system opportunities.

• Provide guidance to implementation, customer success, and product teams regarding requirements for multi-site deployments and complex challenges like funding, chargebacks, and reconciliation.

• Develop discovery guides, ROI models, and templates for value stories.

• Mentor account managers and communicate customer insights to the Payments product and marketing teams.

⛳️ Requirements

• Over 10 years of experience in payments solutions consulting, solutions engineering, sales enablement, customer success, or account management for corporate or enterprise-level accounts.

• Background ideally within a payments acquirer, payment processor, ISV, or software company that integrates payments.

• Solid understanding of interchange, chargebacks, funding, and reconciliation processes.

• Proven history of leading discovery efforts and developing value-based business cases from processing statements and operational data.

• Experience in presenting to and persuading C-suite executives, including leaders in corporate finance and operations.

• Background in creating enablement materials, coaching sales teams, and influencing sales partners across a matrixed organization without direct authority.

• Bachelor’s degree or equivalent professional experience.

• Proficient in Microsoft Office applications.

• Willingness to travel approximately 25% of the time.

• Experience in veterinary, healthcare, or similar verticals involving software and payments models.

• ETA Certified Payments Professional (CPP), Glenbrook Payments Boot Camp, or a comparable credential.

🏝️ Benefits

• Annual Bonus

• Health / Dental / Vision coverage starting on day one

• Financial assistance

• Pet insurance

• Mental health resources

• Paid volunteer days off

• Employee stock program

• Matching donations to foundations

• Competitive salary and incentive packages

• Opportunities for learning and discovery