Payments & eCommerce Lead

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Develop and implement the strategy for payment acceptance and disbursement functionalities, encompassing cards, ACH, digital wallets, alternative payment methods, and innovative payment systems.

• Create payment operations, reporting frameworks, controls, and standards that align with the goals of the organization and comply with relevant regulations.

• Oversee financial analysis, business case creation, and reporting related to payment performance, expenses, settlement, fraud, and vendor economics.

• Formulate and manage plans, budgets, reporting, and operational strategies related to payments.

• Supervise staff involved in payment operations and reporting activities.

• Maintain relationships with payment processors, gateways, fraud prevention providers, and disbursement vendors.

• Lead the selection of vendors, contract negotiations, performance oversight, and resolution of issues.

• Direct initiatives aimed at enhancing payment performance, operational efficiency, scalability, and cost-effectiveness.

• Collaborate with Treasury, Finance, Information Security, Legal, Technology, and Line of Business stakeholders.

• Analyze and prepare data insights for senior leadership review.

• Provide leadership, mentorship, and development support to staff, volunteers, and cross-functional teams.

• Oversee RFP processes for e-commerce and related services.

• May deliver briefings for senior leadership and top management.

• Carry out responsibilities in accordance with standard operating procedures and Federal, State, and local regulations.

⛳️ Requirements

• Bachelor's degree in Finance, Accounting, Business Administration, Information Systems, or a related discipline is required.

• A minimum of 8 years of relevant experience or an equivalent mix of education and experience is required.

• Proven experience in leading payment strategy, platform ownership, financial analysis, vendor management, and process improvement initiatives.

• At least 5 years of management experience.

• Expertise in planning and supervising analytical programs and activities.

• Capability to identify client and customer needs and translate them into organizational strategies.

• Ability to exercise sound judgment in complex scenarios and apply financial insight.

• Exceptional interpersonal, verbal, and written communication skills.

• Proficient in using personal computers, word processing, spreadsheet, and database software.

• Ability to collaborate with and lead a team effectively.

• Strong financial, analytical, and problem-solving abilities.

• Capacity to develop policies, operating models, and performance metrics.

• Comprehensive understanding of payment ecosystems, payment technologies, settlement procedures, fraud prevention, and vendor management.

• Demonstrated ability to lead cross-functional teams and drive organizational transformation.

• Willingness to travel and participate in meetings and conferences across the Red Cross system.

🏝️ Benefits

• Medical, Dental, and Vision insurance plans.

• Health Spending Accounts & Flexible Spending Accounts.

• Paid Time Off: Starting at 15 days annually, based on FLSA status and tenure.

• 11 paid holidays, including six core holidays and five floating holidays.

• 401K with up to 6% matching contribution.

• Paid Family Leave.

• Employee Assistance Program.

• Short- and Long-Term Disability coverage and Insurance.

• Service Awards and recognition initiatives.

• Mentorship programs that promote career advancement.

• Competitive salary and benefits package.

• Flexible work location available anywhere within the U.S.