Payments Analyst

This is a fully remote position, open to applicants in Canada.

📋 Description

• Safeguard clients and the organization against potential fraud and disputes within the i-gaming sector.

• Navigate and oversee various online financial platforms to retrieve transactions in question.

• Examine customers' financial transaction histories, encompassing financial records, bank statements, and credit card statements.

• Authenticate and confirm customer documents when additional verification is required.

• Conduct comprehensive account analyses to construct cases that challenge reversed transactions.

• Oversee multiple jurisdictions of internal controls to ensure compliance with regulations.

• Collaborate within the Payments & Fraud team in a high-volume, real-time operational setting.

⛳️ Requirements

• Previous experience in Banking, payments, fraud, disputes, or the i-Gaming industry is preferred.

• Familiarity with Location Compliance, Multi-Accounting, and Financial Crime is advantageous.

• Strong investigative skills.

• Good judgement with the ability to review and interpret data and activities for informed decision-making.

• Understanding of gambling and sports betting, along with customer engagement with these products, is an asset.

• Analytical skills paired with effective communication abilities.

• Excellent interpersonal skills.

• Knowledge of the rules and regulations governing the gaming industry.

• Capability to adjust to shifting priorities and excel in a fast-paced work environment.

• Experience in troubleshooting and resolving complex customer inquiries.

• Proficient in computer skills, particularly with MS Office applications.

• Willingness to work flexible hours to align with sports schedules.

🏝️ Benefits

• Competitive salary and benefits package.

• Potential for hybrid work scheduling.

• Start-up culture supported by a stable, global brand.

• Diverse and inclusive workplace.

• Equal opportunity employer.