Payment Solutions Advisor

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage both inbound and outbound inquiries through various communication channels

• Utilize several web-based applications for research and verification purposes

• Provide answers to customer queries

• Address and rehabilitate customer accounts that are in arrears

• Convey the appropriate course of action to clients in a courteous and professional manner

• Foster customer trust in the services provided by the company

• Conduct follow-up calls for accounts that have not responded

• Collaborate with the team to reach both group and individual objectives

• Adhere to the standard schedule of Tuesday–Friday from 1–9 pm and Saturday from 10 am–6 pm

⛳️ Requirements

• Strong work ethic with a commitment to providing exceptional customer service

• Ability to manage workload effectively and handle a high volume of calls while maintaining a friendly and professional demeanor

• Detail-oriented

• Excellent communication abilities

• Proficiency in Spanish is a plus

• Previous experience in call centers or collections is beneficial but not mandatory

• Comfortable managing a large call volume

• Customer-service oriented mindset

• Must be goal-driven and a self-starter

• Should be at ease in a rapidly evolving fintech environment

🏝️ Benefits

• Opportunities for growth and advancement, including internal promotions

• Exceptional company culture

• Competitive salary

• Health benefits

• Comprehensive vacation package

• Group health and dental benefits

• Group RRSP program

• Support for new parents

• Diverse and inclusive workplace

• Potential eligibility for performance-based incentive programs, including bonuses and commissions