Payment Resolution Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Conduct outbound calls to customers concerning overdue balances.

• Follow up via email as necessary and maintain regular communication until accounts are settled.

• Pose direct inquiries to comprehend payment delays and objections.

• Collaborate with customers to obtain payment commitments or suitable payment arrangements.

• Follow up on any missed or delayed payment commitments.

• Keep precise notes, update accounts, and outline next steps.

• Strive to meet daily and weekly collection targets and key performance indicators (KPIs).

⛳️ Requirements

• Minimum of 2 years of direct experience in a dedicated collections position, including managing U.S. and international customer accounts.

• Proven experience in actively managing overdue or delinquent accounts and making outbound collections calls.

• Demonstrated ability to secure payment commitments and follow up until resolution is achieved.

• Comfortable addressing objections and engaging in assertive discussions regarding payments.

• Excellent verbal communication skills with clear and comprehensible spoken English.

• Tenacious and self-assured without being impolite or aggressive.

• Capable of communicating directly and in a professional manner.

• Strong commitment to follow-through and accountability.

• Comfortable working with collection targets and performance metrics.

• Experience should not be primarily in Accounts Receivable, Billing, Credit Analysis, or Credit Control with collections as a secondary role.

• Experience should not be mainly clerical, reconciliation, or data-entry tasks rather than actively managing overdue accounts, making collections calls, and securing payment commitments.

🏝️ Benefits

• Fully remote

• Philippines-based candidates only