Payment Posting Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Timely and accurately post all payments and adjustments at the patient account level, ensuring daily reconciliation with bank deposits.

• Reach out to patients, insurance companies, or third-party administrators for clarification when necessary to successfully post payments.

• Communicate with insurers via calls, chats, and emails to address payment and offset inquiries.

• Research websites for additional information to resolve payment and offset issues.

• Work on recoupment accounts until resolution is achieved.

• Investigate and rectify insurance overpayments and credits.

• Manage patient refund requests and maintain the refund register.

• Support monthly closing processes, including month-end balancing.

• Review remittance advices for accuracy, identifying errors or questionable data.

• Meet productivity standards set by the organization and external benchmarks.

• Collaborate with operational staff to address and resolve issues as they arise.

• Provide professional support for patient billing inquiries.

• Stay informed about payer guidelines and reimbursement policies.

• Utilize the billing system to document patient accounts using correct grammar, spelling, and syntax.

• Follow the Code of Conduct and adhere to the Mission & Value Statement.

• Report directly to the Supervisor of Payment Posting and/or the Director of Cash Management.

⛳️ Requirements

• High school diploma or GED.

• 1-3 years of experience in Payment Posting within a Medical Setting.

• Familiarity with Accounting and EFT/ERA setup is advantageous.

• Experience with Mod Med/EMA practice management systems is a plus.

• Ability to read and comprehend Explanation of Benefits is essential.

• Knowledge of third-party billing and collection regulations, including Medicare, Medicaid, and Managed Care.

• General understanding of posting recoupments and reversals is required.

• Proficient in using Excel spreadsheets.

• Must maintain a highly professional appearance, tone, and delivery, as well as be an effective communicator.

• Team-oriented with proven skills in collaborating within a team environment.

• Committed to follow-through and achieving results.

• Applicants must be authorized to work in the United States on a full-time basis.

🏝️ Benefits

• Competitive Pay – Attractive compensation to reward your hard work.

• Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans to ensure your well-being.

• Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting.

• Paid Time Off (PTO) – Accrue PTO from day one, along with 6 paid holidays and 2 floating holidays each year.

• Company-Paid Life Insurance – Gain peace of mind with basic life coverage, plus options for additional plans.

• Disability Protection – Short-term and long-term disability coverage to safeguard you in unforeseen circumstances.

• Additional Wellness Plans – Coverage options for accidents, critical illness, and identity theft protection for extra security.

• Employee Assistance Program (EAP) – Confidential support for personal or work-related challenges.

• Exclusive Employee Discounts – Enjoy savings on products and services with special discounts just for you.

• Referral Bonus Program – Receive bonuses for referring qualified candidates to join our team.