Payment Operations Specialist, International

This is a fully remote position, open to applicants in Switzerland.

📋 Description

• Manage the daily operations of the payment chain, which includes accounts, PSP configurations, routing, and billing.

• Address incidents and operational challenges by analyzing logs, data, and APIs until resolution is achieved.

• Ensure that procedures, documentation, and PSP account access are consistently updated.

• Act as the internal authority on PayPal, Apple Pay, Google Pay, and regional payment methods.

• Develop the payment-method roadmap tailored for each market.

• Track success rates, conversion metrics, and associated costs.

• Propose new payment methods to Product teams and assist in their implementation.

• Keep an eye on the PSP ecosystem and emerging payment solutions.

• Participate in partner selection and RFP processes.

• Oversee daily interactions with selected international providers and acquirers.

• Establish project scope, functional specifications, and target processes.

• Coordinate implementation efforts with Tech teams and squads throughout testing and production phases.

• Standardize the process for launching a new merchant account or entering a new market.

• Identify conversion levers related to payments.

• Collaborate with Data teams to develop a business case for each market launch.

• Negotiate and scrutinize every cost line item.

⛳️ Requirements

• Minimum of 5 years of experience within the payments industry.

• Experience on the PSP side in roles such as account management, solutions engineering, or implementation management, or on the e-commerce/SaaS merchant side managing and customizing payment solutions.

• Hands-on experience in daily management of PSP accounts.

• Proven track record of implementing payment solutions in collaboration with technical teams, including specification development, testing, and production launch.

• Proficient in using PayPal, Apple Pay, and Google Pay wallets.

• Strong understanding of the international PSP and acquirer landscape.

• Solid technical skills, including log analysis, API call validation, and flow analysis.

• Competence in reading dashboards, conducting analyses, and interpreting test results.

• Fluency in French is mandatory.

• A minimum of B2 level proficiency in English is required.

🏝️ Benefits

• Work remotely from any location within Europe.

• Option to work remotely from a different time zone for one month.

• Customized vacation arrangements.

• Flexible working hours.

• Participation in two company seminars annually.

• Hybrid work option available in Lausanne, with access to modern offices, sports facilities, parking, and travel expense reimbursements.

• Opportunities for professional development.

• A culture that promotes innovation.

• Opportunities for career advancement.

• An inclusive work environment that ensures equal opportunities.