Payment Operations Lead

This is a fully remote position, open to applicants in Gibraltar.

📋 Description

• Ensure comprehensive execution of payment-related tasks in accordance with payment execution and authorization guidelines.

• Coordinate the workload of the Payments team.

• Guarantee seamless payment execution while meeting service level agreements (SLAs).

• Oversee and inspire Payments Analysts by maintaining communication regarding organizational and team objectives.

• Manage operational partnerships with external banking and related entities.

• Represent the Payments team in strategically aligned groups to enhance cross-team communication.

• Develop, uphold, enhance, and implement policies, processes, and procedures.

• Identify, suggest, and document improvements in processes and internal controls.

• Monitor and gather transactional metrics related to payment performance and areas for improvement.

• Address and resolve inquiries and exceptions within internal SLAs.

• Collaborate with internal and external audits to provide requested operational data.

• Engage with stakeholders to comprehend business requirements and proactively drive enhancements in processes and systems.

• Work together to identify and rectify technical and informational challenges.

• Observe system behavior and report issues that impact information flows.

• Track charges, fees, and costs from financial services providers.

• Publish metrics on team and operational performance for management review.

⛳️ Requirements

• Proven relevant experience in Operations departments, preferably within a bank, fintech, payments, or finance-related institution.

• Bachelor’s degree or equivalent qualification in Business Administration or a related discipline.

• Strong understanding of correspondent banking, both cross-border and local payment systems.

• Solid grasp of cryptocurrency payment processes.

• Direct experience with domestic or cross-border payment processes; experience in executing crypto payments is an advantage.

• Strong work ethic with the ability to prioritize, manage multiple responsibilities, and perform in a fast-paced environment.

• Good understanding of back-end and front-end banking systems, operations, and their integration with other tools.

• Proficient in English: capable of reading, writing, and speaking fluently.

• Strong analytical and problem-solving abilities.

• Advanced skills in Excel or databases with a keen attention to detail.

• Interest in technology and cryptocurrencies.

• Capability to work independently with minimal supervision.

• Dedicated workspace.

• Reliable internet connection with the highest possible speed available in the candidate's area.

• Alignment with Xapo's Values-Driven Leadership principles.

• Experience with tools such as Jira, Confluence, Miro, Trello, Finastra, Core Banking Platforms, Excel, G-Suite, Slack, or Zoom is a plus.

🏝️ Benefits

• Fully remote work from any location worldwide.

• Flexible work schedule.

• Flexible paid time off (PTO) plan.

• Annual budget for personal learning and development objectives.

• Opportunities for growth through various resources, from books to conferences.

• Emphasis on work-life balance.

• Autonomy paired with collaborative teamwork.