Payment Operations Coordinator

This is a fully remote position, open to applicants in South Africa, +4 more countries.

📋 Description

• Oversee daily payment processing operations and transaction flows.

• Monitor success and failure rates of transactions, investigating any unusual activities or processing problems.

• Identify exceptions, delays, discrepancies, and operational challenges in payments.

• Collaborate with processors, acquiring partners, banks, technology providers, and internal teams to resolve issues.

• Track unresolved payment issues until resolution and escalate critical incidents related to payments.

• Maintain comprehensive records of operational issues and their resolutions.

• Support the onboarding process for merchants from application to activation.

• Ensure that merchant documentation and operational requirements are complete and accurate.

• Manage merchant account setup and oversee ongoing changes, updates, and requests.

• Serve as the operational point of contact for issues related to merchants.

• Reconcile payment transactions and review reports from processors and settlements.

• Investigate discrepancies among processor reports, bank activities, settlements, and internal records.

• Monitor settlement and funding issues; assist with refunds, payouts, adjustments, and transaction corrections.

• Oversee chargeback and dispute workflows, submitting required documentation within specified deadlines.

• Coordinate refunds and maintain detailed records of disputes, refunds, and payment exceptions.

• Keep payment operations reports that detail transaction volumes, approval rates, declines, chargebacks, refunds, and settlements.

• Identify trends and unusual activities in payment data, preparing updates for management.

• Utilize Excel/Google Sheets or relevant reporting tools for analyzing payment data.

• Assist in establishing KPIs and creating operational dashboards.

• Develop and enhance SOPs, onboarding workflows, checklists, controls, escalation procedures, and scalable internal processes.

• Identify repetitive manual tasks for potential automation to improve operational efficiency.

⛳️ Requirements

• 2–5+ years of experience in payment processing, fintech, merchant services, acquiring, banking, or a closely related field.

• Practical understanding of the payment lifecycle.

• Experience collaborating with payment processors, gateways, acquirers, or merchant service providers.

• Background in merchant onboarding and account management.

• Knowledge of authorization, settlement, funding, refunds, and chargebacks.

• Experience in payment reconciliation and investigating transaction discrepancies.

• Proficient in Excel/Google Sheets.

• Exceptional attention to detail.

• Strong analytical and problem-solving skills.

• Excellent written and verbal communication abilities.

• Capability to manage multiple operational priorities simultaneously.

• Familiarity with platforms such as Stripe, Adyen, Worldpay, Fiserv, Global Payments, TSYS, PayPal, Checkout.com, Nuvei, or similar payment platforms is highly desirable.

• Knowledge of PCI DSS, payment security, fraud prevention, and payments compliance is advantageous.

• Willingness to primarily work in alignment with U.S. business hours, with flexibility based on merchant, processor, and banking needs.

🏝️ Benefits

• 100% remote work.

• $50 birthday bonus.

• $200 testimonial bonus.

• No tracking required.

• Flexible schedule primarily aligned with U.S. business hours.

• Full-time position, 40 hours per week.