Payment Operations Analyst

This is a fully remote position, open to applicants in Europe.

📋 Description

• Assume diagnostic responsibility for the health of the checkout funnel, bringing to light alerts, insights, and defects before they escalate to critical business issues.

• Drive root-cause investigations to differentiate between engineering defects and user behavior patterns.

• Clearly communicate findings to the appropriate stakeholders.

• Assist in reporting to cross-functional teams, converting data into insights that enhance authorization rates and conversion.

• Examine authorization rates, decline codes, and multi-PSP performance to pinpoint significant funnel bottlenecks.

• Collaborate with Product, Engineering, Data Science, and Fraud teams on funnel problems and processor outages.

• Evolve into a reliable point of contact regarding the health of the payment funnel.

⛳️ Requirements

• Knowledge of payments funnel concepts: interchange, decline codes, FX, tokenization, 3DS, and fundamentals of fraud.

• Proven ability in root-cause analysis regarding funnel drop-off or decline trends — distinguishing between technical and behavioral aspects.

• Capable of translating intricate data and customer behavior insights for audiences lacking deep technical or domain knowledge.

• Proficiency in SQL for conducting independent investigations.

• Familiarity with self-service BI/dashboard tools to expedite personal investigations.

• Experience in navigating uncertainty within a rapidly changing or high-growth setting.

• Background in multi-PSP comparative analysis.

• Good command of the English language is required; proficiency is preferred.

🏝️ Benefits

• Opportunity to participate in our Employee Stock Options program.

• Chance to contribute to the scaling of a unique product.

• Various bonus systems available: performance-based, referral bonuses, additional paid leave, and a personal learning budget.

• Paid volunteering opportunities.

• Flexible work location: office, remote, or the chance to work and travel.

• Support for personal and professional growth through clearly defined feedback and promotion processes.