Payment Clerk

This is a fully remote position, open to applicants in Florida, +6 more states.

📋 Description

• Handle incoming and outgoing calls from various sources, including the call center.

• Collect and confirm information provided by customers.

• Aid in resolving issues related to customer service.

• Conduct research, analysis, and data entry tasks.

• Provide daily and/or weekly reports on special and ongoing projects.

• Process SDU payments in accordance with established policies and procedures.

• Utilize the State Child Support System (CAMS) and SMI system effectively.

• Collaborate with team members while also working autonomously.

• Demonstrate flexibility and the ability to work overtime when required to meet deadlines.

⛳️ Requirements

• Handle incoming and outgoing calls from various sources, including the call center, to gather and verify information and assist with customer-related issues.

• Conduct research, analysis, and data entry tasks.

• Provide daily and/or weekly reports on special and ongoing projects.

• Possess strong oral and written communication skills.

• Ability to work effectively both as part of a team and independently with minimal supervision.

• Flexibility and willingness to work overtime as needed.

• Proficient in data entry skills, including keyboard, mouse, and 10-key pad operations.

• Familiarity with policies and procedures related to SDU payment processing.

• Solid understanding of the State Child Support System (CAMS) and the SMI system.

• Knowledge of contemporary office practices, procedures, and equipment.

• Capability to collect, research, and analyze data effectively.

• Ability to plan and organize work efficiently.

• Experience with Microsoft Word, Excel, and other Windows applications.

• High school diploma or equivalent, along with at least one year of prior experience in data entry or related fields, or a suitable combination of education and experience.

• Private workspace with adequate room to set up necessary equipment.

• High-speed Internet connection is required.

• Availability from Monday to Friday between 6:00am ET and 3:30pm ET.

🏝️ Benefits

• Opportunity to work from home.

• Paid training provided.

• Benefits become effective after 30 days of employment.

• 401(k) with both employee and employer contributions.

• Gym Membership Reimbursements available.

• Opportunities for career advancement.

• Engaging, enjoyable, and supportive virtual work environment.

• Colleagues who feel like family.