Patient Support Nurse

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Facilitate effective patient journeys during therapy through care coordination, education, and psychosocial support.

• Provide education on medications and disease states.

• Offer clinical feedback to improve patient support programs.

• Educate and assist patients, caregivers, and healthcare providers in the designated therapeutic areas.

• Build and maintain relationships in a fully telephonic environment.

• Counsel patients on product usage, dosing, administration methods, devices, insurance coverage, and reimbursement issues.

• Assess and aid in the development of program resources.

• Coordinate financial assistance options for patients experiencing financial difficulties.

• Adhere to program guidelines and escalate complex cases as necessary.

• Handle incoming and outgoing calls related to disease states, products, patient requirements, insurance coverage, and financial support.

• Maintain and manage patient account records using a digital CRM.

• Assist healthcare provider offices with prescription inquiries and challenges.

• Report and document adverse events and product/safety complaints in accordance with SOPs.

• Participate in customer meetings, training sessions, orientation meetings, and competency evaluations.

• Advocate for patients and providers concerning insurance coverage, medical billing, reimbursement, and access to specialized pharmaceuticals.

• Engage in shared on-call, after-hours nurse services.

• Meet training deadlines and comply with corporate policies and SOPs.

• Complete additional assigned tasks or projects.

⛳️ Requirements

• Associate's Degree or Bachelor's Degree in Nursing (BSN, RN).

• Valid nursing license in one or more states.

• Minimum of four years of nursing experience.

• Preferred two or more years of experience in nephrology.

• Previous telephonic experience is advantageous.

• Familiarity with medical insurance terminology, reimbursement, healthcare billing, physician offices, health insurance processing, or related reimbursement experience is a plus.

• Excellent oral and written communication skills; may be required to submit a written test sample.

• Proficient in Microsoft Office products.

• Experience and comfort with a digital CRM are essential.

• Strong attention to detail and thorough follow-up in communication with patients and providers.

• Empathetic listening abilities.

• Capability to thrive in a fast-paced environment, multitask, and adapt quickly.

• Strong customer service experience and skills.

• Must be eligible to obtain licensure in all 50 states.

• Preference for candidates who can type a minimum of 35 words per minute with 97% accuracy.

• Successful completion of a background check and, depending on the position, a drug screening.

🏝️ Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing to premium costs.

• Access to Telehealth and Employee Assistance Program (EAP) services.

• Company matching on Health Savings Account contributions.

• Free Basic Life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000.

• Company-paid Short-Term Disability coverage, with an option to purchase Long-Term Disability.

• 401(k) Retirement Savings Plan featuring a 100% match on the first 5% contributed, with immediate vesting.

• Paid Time Off (PTO) and Sick Leave.

• Nine paid holidays plus two floating holidays.

• Opportunities for career advancement and personal and professional growth.

• Engaging and challenging work environment that encourages new ideas.

• Inclusive, mission-driven culture.

• Minimal travel flexibility preferred.