Patient Support Nurse

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Facilitate effective patient journeys to and throughout therapy by means of care coordination, education, and psychosocial support.

• Deliver education on medication and disease states.

• Offer clinical insights to improve the clinical aspects of patient support programs.

• Educate and support patients, caregivers, and healthcare providers regarding designated therapeutic areas.

• Build relationships, foster trust, and maintain rapport in a fully telephonic environment.

• Guide and educate patients on product usage, dosing and administration, device usage, insurance coverage, and reimbursement hurdles in telephonic or virtual formats.

• Assess and contribute to the development of program resources.

• Coordinate and secure financial assistance options for patients in financial distress.

• Adhere to program guidelines and escalate complex cases in line with policy and procedures.

• Make and receive calls related to disease states, products, patient needs, insurance coverage, and financial assistance.

• Maintain and manage patient account records within a digital CRM system.

• Assist healthcare provider offices with prescription inquiries, concerns, or challenges.

• Document and report adverse events and product/safety complaints following program SOPs.

• Participate in program-specific customer meetings, training sessions, and orientation meetings.

• Exhibit clinical and program competency through written evaluations and tests.

• Advocate for patients and healthcare providers concerning insurance coverage, medical billing, reimbursement, and access to complex pharmaceuticals.

• Comply with corporate policies, procedures, SOPs, and training deadlines.

• Perform additional assigned tasks and projects.

⛳️ Requirements

• Associate's Degree or Bachelor’s Degree in Nursing (BSN, RN) with an active nursing license in one or more states.

• At least four years of nursing experience; prior telephonic experience is advantageous.

• Understanding of medical insurance terminology and reimbursement/insurance processes, healthcare billing, physician office operations, health insurance processing, or related reimbursement experience is a plus.

• Strong oral and written communication skills; may be required to submit a written test sample.

• Proficient in Microsoft products, including Excel and Adobe.

• Experience and comfort with digital CRM systems are required.

• Strong attention to detail and follow-through in communication with patients and providers.

• Excellent empathetic listening abilities.

• Capability to thrive in a fast-paced environment, manage multiple tasks, and adapt quickly.

• Solid customer service experience and skills.

• Must be eligible to obtain licensure in all 50 states.

• Preferred typing speed of at least 35 words per minute with 97% accuracy.

• Successful completion of a background check and, depending on the position, a drug screening.

🏝️ Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs.

• Telehealth and Employee Assistance Program (EAP) services.

• Company match on Health Savings Account contributions.

• Complimentary Basic Life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000.

• Company-funded Short-Term Disability coverage, with an option to purchase Long-Term Disability.

• 401(k) Retirement Savings Plan with a 100% match on the first 5% contributed, with immediate vesting.

• Paid Time Off (PTO) and Sick Leave.

• Nine paid holidays plus two floating holidays.

• Opportunities for career advancement and personal and professional development.

• Engaging and stimulating work environment that fosters new ideas.

• Inclusive workplace and mission-driven culture.

• Minimal travel flexibility preferred.