Patient Support Coordinator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Provide support to patients following their intake process

• Act as the main point of contact for any changes in scheduling, billing inquiries, and Zoom assistance

• Manage administrative and customer service inquiries through phone, email, and text communications

• Offer friendly, dependable, empathetic, and professional assistance

• Ensure that patients feel cared for, well-informed, and supported

• Identify and troubleshoot issues, proactively follow up, and manage multiple requests

• Contribute to delivering high-quality mental healthcare services for older adults

⛳️ Requirements

• Must be located in Canada

• Excellent communication skills

• Strong attention to detail and problem-solving capabilities

• Ability to maintain composure in high-pressure situations

• Comfortable with learning and utilizing EHR, messaging, scheduling, and billing systems

• Relevant experience in customer support, patient assistance, care coordination, or healthcare administration

• Demonstrated empathy, organizational skills, precision, and professionalism

• Ability to manage inquiries through phone, email, and text

🏝️ Benefits

• Flexibility to work remotely

• Opportunities for growth and ownership

• Collaborative and mission-driven team atmosphere

• Chance to make a significant impact on mental healthcare for older adults