Client Support Representative

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Manage incoming calls by answering, screening, and directing them to the relevant team member.

• Take messages and relay them or redirect calls to voicemail when staff members are unavailable.

• Record phone calls and upload documents into the online document management system.

• Provide clerical assistance, which includes faxing, copying, and organizing files.

• Maintain consistent communication with clients and address their inquiries.

• Acquire insurance coverage details promptly.

• Follow up on medical treatments to ensure continuity of care.

• Request and retrieve medical records and billing statements from healthcare providers.

• Interact with insurance companies to discuss treatment progress.

• Update adjuster information within the system.

• Carry out additional administrative and case-related tasks as assigned.

• Assist The Ward Law Group, a recognized personal injury law firm, in supporting injured clients as they navigate their cases.

⛳️ Requirements

• Professional proficiency in both English and Spanish, with strong written and verbal communication abilities.

• Experience in plaintiff personal injury law firms, medical offices, healthcare scheduling, legal intake or case support, high-volume inbound call centers, or virtual assistant roles for U.S. businesses.

• Familiarity with CRM or case management systems such as Litify, Filevine, SmartAdvocate, or Clio.

• Availability for a full-time 40-hour workweek.

• Willingness to work a schedule that may include one weekend day based on business requirements.

• Engagement as an independent contractor.

• Contractors must provide their own equipment, software, internet connection, and work environment.

• Computer must meet minimum specifications: Windows 11 with Intel i5 8th generation or newer/equivalent, 16 GB RAM, 256 GB SSD; or macOS 14 Sonoma or newer with Apple Silicon or Intel i5, 16 GB RAM, 256 GB SSD.

• Device must be exclusively used by the contractor.

• Internet connection should have a minimum of 30 Mbps download, 15 Mbps upload, latency under 100 ms, and be on a private password-protected network.

• A USB noise-cancelling headset with a microphone is required.

• A webcam capable of producing clear video is necessary.

• Full-disk encryption, automatic security updates, screen lock after no more than 10 minutes of inactivity, and active endpoint protection software must be in place.

• Applicant data must only be stored in systems designated by the firm.

• Must be legally authorized to work as an independent contractor in Colombia.

🏝️ Benefits

• Full-time commitment for a 40-hour workweek with two days off.

• Opportunity for remote work.

• Contractors are responsible for supplying their own equipment and workspace.

• No paid time off, healthcare, retirement, or additional employee benefits are provided.