Patient Support Advocate, Pharmacy Technician

This is a fully remote position, open to applicants in Rhode Island.

📋 Description

• Communicate effectively with insurance providers to facilitate the approval of medications.

• Assist patients in managing their pharmacy insurance claims.

• Support clinician offices with prior authorization requests and medication access.

• Conduct research and secure financial assistance from foundations, manufacturers, and other funding sources.

• Utilize pharmacy operating systems to enter data, adjudicate test claims, process refills, and create follow-up action plans.

• Review prescriptions in collaboration with physicians' offices.

• Promote medication adherence and compliance by communicating with patients via phone.

• Collaborate closely with pharmacists and pharmacy liaisons.

• Document patient concerns, prior authorization statuses, and financial assistance needs across various databases, EMRs, and email systems.

• Maintain precise records of patient communications and update database information accordingly.

• Conduct research and analyze information to aid in strategic decision-making.

• Enhance operations, productivity, quality, and standards of customer service.

• Identify trends, address issues, and recommend as well as implement improvements.

• Engage in process improvement initiatives.

• Act as a business partner to stakeholders within the organization.

• Uphold the confidentiality of sensitive information.

• Perform other assigned duties as required.

⛳️ Requirements

• At least 1 year of experience as a Pharmacy Technician.

• High School Diploma or GED is required.

• Must possess an active Rhode Island Pharmacy Technician license.

• PTCB or NHA national certification is necessary.

• State-registered Pharmacy Technician status is required.

• Continued employment is contingent upon meeting all applicable licensure and certification requirements.

• Strong computer skills are essential.

• Proficiency in Microsoft Office applications: Outlook, Teams, Word, Excel, and PowerPoint.

• Ability to navigate the internet and web-based platforms is important.

• Data entry and computer skills will be assessed through a pre-employment evaluation.

• Must ensure the confidentiality of information is maintained.

🏝️ Benefits

• Full-time employment opportunities.

• Minimal travel within or outside the state may be required.

• Access to educational opportunities, professional publications, and industry networking to enhance professional knowledge.

• An inclusive hiring experience with application and interview assistance or accommodations available.

• Equal employment opportunities and a commitment to nondiscrimination.