Patient Services Specialist I

This is a fully remote position, open to applicants in New York.

📋 Description

• Arrange appointment requests

• Convey information regarding insurance participation, financial responsibilities, and the time of service policy

• Collect patients' insurance and demographic details and register them in EPIC

• Conduct real-time insurance verification and interpret the results

• Escalate cases for resolution as necessary

• Engage in team discussions concerning complex patient scheduling requirements

• Manage outstanding Epic work queue accounts

• Schedule referrals within Epic

• Handle general tasks such as faxing, filing, and sorting mail

• Provide assistance and backup coverage as needed

• Carry out other related responsibilities as assigned

⛳️ Requirements

• High School Diploma or equivalent is required

• At least 1 year of relevant experience, including familiarity with medical terminology

• Exceptional customer service and problem-solving abilities

• Strong skills in Microsoft Office (Word & Excel) or similar software

• Eagerness and ability to learn new systems and applications

• Previous experience in a high-volume customer service role within a call center is preferred

• Bilingual skills (English/Spanish) are a plus

🏝️ Benefits

• Healthcare

• Paid time off

• Competitive and comprehensive benefits package

• Additional benefits to promote a healthy lifestyle