Patient Services Representative

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Manage a high volume of incoming calls from patients, their representatives, attorneys, and insurance providers.

• Assess caller requirements and address inquiries promptly and accurately.

• Investigate and document billing discrepancies using established work policies, procedures, and departmental resources.

• Implement escalation protocols for more intricate accounts.

• Communicate USACS billing policies related to patient accounts effectively.

• Recognize billing issues and take proactive measures to mitigate negative consequences.

• Uphold confidentiality and professionalism in accordance with HIPAA and USACS standards.

• Research accounts, process payments and adjustments, and manage incoming correspondence.

• Comply with departmental schedules and attendance policies to ensure efficient call center operations.

• Assist patients with billing inquiries and payment alternatives.

⛳️ Requirements

• High school diploma or equivalent qualification.

• Experience in call centers, customer service, medical insurance, or billing is advantageous, though not mandatory.

• Ability to deliver exceptional customer service.

• Outstanding phone communication skills and active listening abilities.

• Capacity to adjust communication style while maintaining professionalism, composure, and empathy.

• Knowledge of Windows applications, including Excel, Word, and Outlook.

• Familiarity with medical insurance terminology.

• Understanding of ICD-10 and CPT coding is a plus.

• Basic math skills for managing calculations related to payments and balances.

• Strong multitasking, prioritization, and time management skills.

• Ability to work both independently and as part of a team.

• Capability to thrive in a fast-paced and constantly evolving environment.

• Willingness to request patient payments and assist in reconciling account balances.

• Must be able to sit for extended periods and occasionally walk, stand, bend, stoop, and lift up to 15 pounds.

• Required to have close visual acuity.

🏝️ Benefits

• Options for medical, dental, and vision insurance.

• Health savings accounts (HSA) and flexible spending accounts (FSA).

• 401(k) plan with employee and employer contributions.

• Paid time off, including vacation, sick leave, and company holidays.

• Paid parental leave and family support benefits.

• Short-term and long-term disability insurance.

• Life insurance and accidental death & dismemberment (AD&D) insurance.

• Employee assistance programs and wellness resources.

• Eligibility for bonuses, equity, or other incentive programs, depending on the position.