Patient Services Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Greet patients and visitors upon their arrival at the office

• Manage and assist with all incoming phone calls

• Arrange appointments utilizing a computerized scheduling system

• Perform follow-up calls as required

• Deliver prompt and precise information along with high-quality customer service for incoming patient inquiries

• Maintain patient records by collecting, documenting, and updating personal, financial, and insurance details

• Work collaboratively with physicians and team members to assist patients and support the team

⛳️ Requirements

• High school diploma; an Associate's degree is preferred

• At least 1 year of experience in a hospital or medical office environment

• Comprehensive understanding of insurance/benefits, medical terminology, and medical billing

• Experience in women's health, OB/GYN, or fertility is preferred

• Familiarity with office procedures and equipment (e.g., computer, fax, copier, etc.)

• Basic proficiency in Microsoft Office suite

• Ability to communicate clearly and effectively

• Exceptional interpersonal skills

• Strong attention to detail

• Capability to organize and manage multiple tasks while meeting deadlines in a dynamic environment

🏝️ Benefits

• Medical, dental, and vision coverage

• 401(k) plan with company matching

• Tuition assistance and support for professional development

• Opportunities for performance-based bonuses

• Generous paid time off, paid holidays, and parental leave

• Life and disability insurance benefits

• Fertility Discount Program

• Employee wellness initiatives and recognition programs