Patient Services Representative

This is a fully remote position, open to applicants in Florida.

📋 Description

• Engage with clients, medical assistants, and nursing staff within the organization.

• Uphold client and employee confidentiality in line with HIPAA regulations.

• Clarify treatment procedures to patients and offer follow-up education.

• Operate a multi-line phone system, managing appointments or routing calls to the relevant department.

• Handle a high volume of incoming calls.

• Review voicemails and return calls to customers.

• Maintain daily email correspondence with patients, vendors, and colleagues.

• Organize and ensure the cleanliness of workspaces, supplies, and equipment.

• Deliver exceptional customer service, employing problem-solving skills to address client complaints and follow up for satisfaction.

• Duties, responsibilities, and activities may be adjusted at any time with or without prior notice.

⛳️ Requirements

• Applicants must be residents of Florida.

• A minimum of 1 year experience in healthcare is preferred.

• High School Diploma is required.

• Strong active listening and problem-solving skills to ensure outstanding customer service.

• Excellent interpersonal skills and the ability to collaborate with individuals at all organizational levels.

• Superior written and verbal communication skills, including phone and email etiquette.

• Capability to effectively learn and use various computer programs.

• Ability to prioritize tasks and manage multiple responsibilities simultaneously.

• Availability from Monday to Friday, 12:15 PM to 9:00 PM.

🏝️ Benefits

• Paid Time Off (PTO)

• Paid Holidays

• Medical Insurance

• Dental Coverage

• Health Insurance

• Employee Discounts on services