Patient Services Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary point of contact for both new and existing patients.

• Schedule, reschedule, cancel, and confirm appointments with physicians.

• Utilize a multiline phone system and perform data entry in the Epic EPM system.

• Conduct interviews with patients or their representatives to match them with suitable clinics and primary care providers.

• Collect patient demographic and insurance details.

• Identify and prioritize urgent scheduling requirements.

• Address patient inquiries and facilitate financial screening services.

• Communicate messages to clinic staff and act as a liaison for community providers.

• Uphold patient confidentiality and adhere to patient experience standards.

• Follow established scheduling procedures, telephone scripts, protocols, and the CommUnityCare Code of Conduct.

• Collaborate with various departments and divisions to ensure patient-centered care.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• High school diploma or its equivalent.

• Minimum of 1 year of experience in a medical or call-center environment is required.

• Ability to type at a speed of at least 45 words per minute.

• Prior experience in scheduling, registration, billing, or as an administrative assistant.

• Familiarity with appointment scheduling processes.

• Capability to implement established scheduling protocols.

• Excellent customer service skills, including the ability to resolve patient complaints or appropriately refer them to management.

• Proficient in the Epic EPM/EMR Systems and Microsoft Office applications, including Outlook, Word, and Excel.

• Ability to multitask effectively in a dynamic environment.

• Bilingual proficiency in English and Spanish is strongly preferred.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and growth.

• Supportive work environment focused on patient care and team collaboration.