Patient Services Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary contact for both new and existing CommUnityCare patients.

• Manage the scheduling, rescheduling, cancellation, and confirmation of physician appointments.

• Utilize multiline phone systems and input data into the EPIC Electronic Practice Management system.

• Conduct interviews with patients or their representatives to align them with the suitable clinic and primary care provider.

• Collect patient demographic information and insurance details.

• Recognize and prioritize urgent scheduling requirements.

• Address patient inquiries and assist with financial screening services.

• Uphold patient confidentiality while ensuring a positive experience for patients.

• Achieve or surpass patient experience performance metrics.

• Adhere to scheduling guidelines, protocols, telephone scripts, Code of Conduct, and Core Values.

• Collaborate effectively with clinic staff, departments, divisions, patients, families, and community providers.

• Carry out additional duties as assigned.

⛳️ Requirements

• High school diploma or equivalent is required.

• A minimum of 1 year of prior experience in a medical or call-center environment is necessary.

• Proficiency in typing at least 45 words per minute.

• Previous experience in scheduling, registration, billing, or as an administrative assistant is preferred.

• Familiarity with appointment scheduling processes.

• Capability to implement established scheduling protocols.

• Excellent customer service skills, including the ability to resolve patient complaints or direct them to the manager as necessary.

• Working knowledge of the Epic EPM/EMR Systems and Microsoft Office applications, including Outlook, Word, and Excel.

• Ability to manage multiple tasks in a fast-paced environment.

• Bilingual proficiency in English and Spanish is strongly preferred.

🏝️ Benefits

• Comprehensive health benefits package.

• Opportunities for professional development and career advancement.

• Supportive work environment focused on patient care and community service.