Patient Services Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary contact for both new and existing CommUnityCare patients.

• Schedule, modify, cancel, and confirm appointments with physicians.

• Utilize multiline phone systems and conduct data entry in the EPIC Electronic Practice Management system.

• Interview patients or their representatives to connect them with a suitable CommUnityCare clinic and primary care provider.

• Collect patient demographic information and insurance details.

• Identify and prioritize urgent scheduling requirements.

• Address patient inquiries and assist with financial screening services.

• Uphold the confidentiality of personal health information.

• Achieve or surpass patient experience performance metrics.

• Adhere to standardized scheduling procedures and telephone scripts.

• Work collaboratively with various departments and divisions to ensure patient-centered care.

• Carry out additional tasks as assigned.

⛳️ Requirements

• High school diploma or an equivalent qualification.

• Minimum of 1 year of prior experience in a medical or call-center environment is required.

• Capability to type at a speed of at least 45 words per minute.

• Prior experience in scheduling, registration, billing, or as an administrative assistant.

• Familiarity with appointment scheduling processes.

• Ability to apply defined scheduling protocols effectively.

• Excellent customer service skills, with a talent for resolving patient complaints or directing them to management as needed.

• Proficient understanding of the Epic EPM/EMR systems.

• Competent in Microsoft Office applications, including Outlook, Word, and Excel.

• Ability to multitask efficiently in a fast-paced setting.

• Bilingual proficiency in English and Spanish is highly preferred.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and career advancement.

• Supportive work environment focused on patient care.