Patient Services Coordinator II

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage all incoming and outgoing communications with patients, physicians, and physician advocates in a professional manner, adhering to program guidelines.

• Accurately input eligibility documentation and other relevant information into the system.

• Ensure thorough documentation of applications, mailers, orders, enrollment forms, and new patient records.

• Keep precise system records of all inquiries received.

• Execute specialized functions for each program with a high degree of accuracy.

• Assist department leaders and supervisors in the development of employees and in addressing inquiries.

• Input and interpret program materials to assess enrollment criteria.

• Clarify program requirements to callers and staff members.

• Make outbound calls to resolve issues related to program guidelines.

• Oversee communications, eligibility applications, and other information in accordance with function and program volume.

• Assess applicant eligibility and perform other specific tasks related to the program.

⛳️ Requirements

• High school diploma or equivalent.

• 2–3 years of experience in customer service.

• Proficient with personal computers.

• Exceptional written and verbal communication abilities.

• Willingness and ability to work a flexible schedule to accommodate peak times.

• Quick adaptability to a fast-paced environment.

• Ability to learn new information swiftly.

• Capacity to maintain accurate records.

• Competence in following directions.

• Flexibility to adjust to new circumstances due to changes in program requirements.

• Pharmacy Tech license when required for specific programs.

🏝️ Benefits

• Remote work opportunities.

• Competitive salary packages.

• Opportunities for career advancement.

• 401K plan with company matching.

• Tuition reimbursement options.

• Flexible working environment.

• Discretionary Paid Time Off (PTO).

• Paid holidays.

• Employee assistance programs.

• Medical, dental, and vision insurance coverage.

• Health Savings Account (HSA) and Flexible Spending Account (FSA).

• Telemedicine services (virtual doctor appointments).

• Wellness initiatives.

• Adoption assistance programs.

• Short-term disability coverage.

• Long-term disability coverage.

• Life insurance options.

• Discount programs.