Patient Services Coordinator II

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage all incoming and outgoing communications with patients, physicians, and physician advocates in a professional manner, adhering to program guidelines.

• Precisely input eligibility documentation and other relevant information into the system.

• Ensure accurate and thorough documentation of applications, mailers, orders, enrollment forms, and new patient records.

• Keep comprehensive and precise records of all inquiries within the system.

• Execute specialized functions for each program with accuracy and efficiency.

• Support department leads and supervisors in employee development and in addressing queries.

• Input and analyze program materials to ascertain enrollment criteria.

• Clearly articulate program requirements to callers and colleagues.

• Make outbound calls to resolve issues related to program guidelines.

• Assess applicant eligibility and carry out other program-specific tasks.

• Oversee communications and eligibility applications based on daily operations and program workload.

⛳️ Requirements

• High school diploma or equivalent qualification.

• 2–3 years of experience in customer service.

• Proficient in using personal computers.

• Strong written and verbal communication abilities.

• Willingness and capability to work a flexible schedule to accommodate peak periods.

• Quick adaptability to fast-paced work environments.

• Ability to learn information rapidly.

• Capacity to maintain precise information.

• Skill in following directions accurately.

• Flexibility to adjust to new circumstances due to program modifications.

• Pharmacy Technician license as required for certain programs.

🏝️ Benefits

• Remote work options available.

• Competitive salary packages.

• Opportunities for career advancement and promotions.

• 401K plan with company matching contributions.

• Tuition reimbursement programs.

• Flexible working environment.

• Discretionary Paid Time Off (PTO).

• Paid holidays.

• Employee assistance programs.

• Comprehensive medical, dental, and vision coverage.

• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.

• Telemedicine services (Virtual doctor appointments).

• Wellness programs.

• Assistance with adoption.

• Short-term disability coverage.

• Long-term disability coverage.

• Life insurance options.

• Discount programs.