Patient Service Representative

This is a fully remote position, open to applicants in Georgia.

📋 Description

• Execute advanced scheduling for patient appointments, procedures, follow-up visits, and ancillary services.

• Respond to incoming calls while delivering exceptional patient care and customer service.

• Schedule, reschedule, and manage cancellations and no-shows efficiently.

• Maintain physician schedules and manage endoscopy block time effectively.

• Gather and document accurate patient information in accordance with AGA guidelines.

• Arrange procedures in AGA endoscopy suites or hospitals as needed.

• Schedule relevant ancillary services.

• Process requests via the eCW Patient Portal and AGA Website.

• Send information packets to new patients through mail or email.

• Address appointment inquiries and information requests from referring providers.

• Provide patients and their families with information regarding medical treatments and procedures.

• Distribute or send preparation materials to patients as necessary.

• Achieve or surpass quality and productivity standards.

• Manage emails and voicemails, returning patient calls promptly.

• Fulfill information requests from AGA staff to assist in payment processing on patient accounts.

• Ensure compliance with HIPAA regulations and maintain patient confidentiality.

• Participate in staff meetings, marketing initiatives, and customer service training sessions.

• Carry out additional duties and special projects as assigned.

⛳️ Requirements

• A High School Diploma or GED is required.

• Certification as a Medical Assistant is preferred.

• Excellent customer service skills are essential.

• Proficiency in typing at least 45 words per minute.

• 2-3 years of experience in call centers, eCW, specialty clinics, and/or gastroenterology is preferred.

• Competency in computer literacy is necessary.

• Ability to navigate healthcare systems and utilize multiple Microsoft Office applications.

• Bilingual abilities are highly preferred but not mandatory.

• Access to a quiet workspace with sufficient internet bandwidth for remote work.

• Capability to interact courteously and respectfully with patients, visitors, colleagues, and physicians.

• Empathy for those who are ill and require assistance.

• Strong planning, prioritization, and multitasking skills.

• Ability to perform under pressure and communicate issues promptly.

• Effective communication skills via telephone, email, and in-person interactions.

• Capacity to interpret and apply both clinical and non-clinical policies and procedures.

🏝️ Benefits

• Full-time employment opportunity.

• Completely remote work arrangement.

• Continuous customer service training provided.

• Travel within the Metro area as needed.