Patient Service Representative

This is a fully remote position, open to applicants in Georgia.

📋 Description

• Conduct advanced scheduling for patient procedures, follow-up appointments, and ancillary services.

• Respond to incoming calls while ensuring high-quality patient care and customer service.

• Organize, reschedule, and manage cancellations and no-shows effectively.

• Maintain physician schedules and oversee endoscopy block time management.

• Accurately collect and record patient information adhering to AGA documentation standards.

• Arrange procedures in AGA endoscopy suites or hospitals when required.

• Schedule necessary ancillary services.

• Manage Patient Portal and website inquiries.

• Send information packets to new patients via mail or email.

• Address questions regarding appointments and information for referring providers.

• Provide patients and their families with details about medical treatments and procedures.

• Distribute or mail preparation materials to patients when required.

• Meet or surpass quality and productivity benchmarks.

• Respond to emails and voicemails, returning patient calls promptly.

• Fulfill information requests from AGA staff to assist in payment processing for patient accounts.

• Adhere to and promote HIPAA compliance, ensuring patient confidentiality.

• Participate in staff meetings, marketing efforts, and ongoing customer service training.

• Perform additional duties and special projects as assigned.

• Report directly to the Patient Service Manager.

⛳️ Requirements

• High School Diploma or GED is mandatory.

• Certified Medical Assistant certification is preferred.

• Excellent customer service abilities.

• Capability to type at least 45 words per minute.

• 2–3 years of experience in call center, eCW, specialty clinics, and/or gastroenterology is preferred.

• Proficiency in computer usage.

• Ability to navigate healthcare systems and utilize multiple Microsoft Office applications.

• Bilingual skills are highly desirable, but not essential.

• A quiet workspace for remote work with adequate internet bandwidth.

• Ability to interact with patients, visitors, colleagues, and physicians with courtesy and respect.

• Compassionate approach when assisting individuals who are unwell and in need of support.

• Strong planning, prioritization, and multi-tasking skills.

• Capability to work under pressure and communicate issues in a timely manner.

• Effective communication skills through phone, email, and face-to-face interactions.

• Ability to interpret and apply both clinical and non-clinical policies and procedures.

🏝️ Benefits

• Full-time employment opportunities.

• Fully remote work arrangement available.

• Continuous customer service training provided.

• Travel within the Metro area as required.