Patient Service Representative

This is a fully remote position, open to applicants in Utah.

📋 Description

• Act as the primary point of contact between Intermountain and patients.

• Build collaborative relationships with patients and fellow healthcare providers.

• Ensure courteous and professional interactions via phone, in-person, or secure messaging.

• Identify and address patient intake and care requirements.

• Welcome and check in/out patients while verifying provided information.

• Accurately document phone calls in the electronic medical record.

• Schedule appointments for visits, procedures, diagnostic tests, referrals, and consultations.

• Register patients and confirm, enter, or update demographic and guarantor information.

• Collect insurance cards, identification forms, and necessary signatures.

• Verify insurance coordination of benefits and manage pre-certification or prior authorization as necessary.

• Assist patients with regulatory and billing documentation.

• Scan documents and inform patients about financial assistance options.

• Request and process payments for current and past medical services.

• Stay informed about current roles and responsibilities through dashboards, work queues, emails, and meetings.

⛳️ Requirements

• A minimum of six months of customer service experience involving engagement with customers.

• Proven basic computer skills related to word processing and data entry.

• Professional demeanor with strong interpersonal and communication abilities.

• Capability to collaborate effectively with patients and healthcare colleagues.

• Commitment to safeguarding privacy, confidentiality, and Protected Health Information (PHI).

• One year of customer service experience involving direct interactions with customers in-person and over the phone (preferred).

• Experience in billing and collections (preferred).

• Proficiency in using electronic medical records (EMR) systems and other relevant software (preferred).

• High school diploma or GED (preferred).

• Multilingual abilities (preferred).

• Capacity to see and read information, labels, documents, and monitors.

• Ability to verbally communicate and accurately comprehend spoken information quickly.

• Manual dexterity for computer usage and handling supplies and equipment.

• Ability to stand for extended periods and lift supplies.

• May assist patients with entering and exiting the clinic.

🏝️ Benefits

• Eligibility for benefits.

• Comprehensive benefits package that promotes wellness, including programs for living healthily, happily, securely, connectedly, and engaged.

• Flexible work options where approved and outlined in the job posting.

• Provision of company equipment and support for remote work expectations.