Patient Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage both incoming and outgoing communications for up to six BMC ambulatory practices.

• Address patient inquiries and resolve any questions or concerns they may have.

• Schedule and reschedule appointments through a computerized scheduling system.

• Follow up with patients regarding medication reconciliation and refills.

• Conduct insurance verification and manage authorization processes.

• Document and communicate patient information to practices in accordance with established guidelines.

• Engage with patients and staff through various channels including phone, online chat, email, fax, and mail.

• Direct calls to the appropriate practice personnel when further consultation is necessary.

• Provide appointment confirmations, directions, language-specific home instructions, and lab or imaging instructions.

• Identify opportunities for process improvements and keep updated on healthcare developments.

• Escalate issues that fall outside of existing protocols or processes.

• Attend training sessions and support new personnel during their training and orientation.

• Participate in staff meetings and identify challenges to a positive patient experience.

• Adapt to departmental needs by assisting team members, floating, and adjusting assignments as required.

• Adhere to hospital performance, conduct, patient rights, HIPAA, privacy, infection control, and safety standards.

• Carry out other duties as necessary.

⛳️ Requirements

• A minimum of a High School diploma or GED is required.

• A stable internet connection is essential.

• A quiet and secure workspace free from interruptions for remote work is necessary.

• Ability to explain complex healthcare issues to patients with empathy and understanding.

• Capacity to empathize with patients and guide them in navigating the healthcare system.

• Strong interpersonal skills for engaging with diverse groups of professionals and personalities in a team setting.

• Excellent communication skills in English, both oral and written.

• Proficiency with phone calls, online chats, emails, faxes, and mail.

• Strong computer skills and familiarity with Microsoft Office applications, including Internet Explorer, MS Word, Excel, and Outlook.

• Capability to document work in a professional and efficient manner.

🏝️ Benefits

• Comprehensive medical, dental, vision, and pharmacy benefits.

• Opportunities for contract increases.

• Flexible Spending Accounts available.

• 403(b) savings matches offered.

• Option for earned time cash out.

• Paid time off provided.

• Career advancement opportunities available.

• Resources to support the wellbeing of employees and their families.

• Fully remote work arrangement.

• Opportunities for training and professional development.