Patient Service Center Representative – Prior Authorizations

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage daily Financial Clearance and Scheduling operations to enhance the patient experience.

• Conduct scheduling and registration tasks with patients during a single call.

• Timely schedule appointments and provide relevant appointment details, such as test preparation, directions, and order management.

• Confirm patient demographics and insurance information.

• Ensure payment of patients' financial obligations and conduct collection efforts.

• Validate orders, confirm they correspond with scheduled procedures, and index/export physician orders when tasked with Order Management.

• Gather and verify demographic and financial information for intricate pre-registration tasks.

• Assess patient financial responsibilities and secure pre-payment for upcoming services.

• Establish complete pre-registration accounts for future inpatient or surgical admissions.

• Fulfill pre-certification requirements by obtaining authorization from insurers and/or healthcare facilities.

• Execute additional responsibilities as assigned according to departmental needs.

⛳️ Requirements

• High school diploma or GED.

• Capability to operate in a production-focused call-center setting.

• Experience working with dual computer monitors.

• Basic typing skills.

• Proficient understanding of a Windows-based computer environment.

• Ability to manage multiple tasks across various systems simultaneously.

• Advanced multitasking capabilities.

• Excellent written and verbal communication skills.

• Must secure and provide verification of necessary vaccinations and screenings, as allowed by law.

• Must be able to work while seated, utilize a computer, and answer phone calls.

• Willingness to travel.

• Approximately 0% travel may be required.

🏝️ Benefits

• Position may qualify for a signing bonus for eligible new hires, depending on employment status.

• Conifer recognized holidays receive time and a half pay.

• Medical, dental, vision, disability, and life insurance coverage.

• Paid time off (vacation & sick leave) – a minimum of 12 days per year, accruing at approximately 1.84 hours per 40 hours worked.

• 401k plan with up to 6% employer matching.

• 10 paid holidays annually.

• Health savings accounts and flexible spending accounts for healthcare and dependents.

• Employee Assistance Program.

• Employee discount program.

• Optional benefits including pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare, AD&D, and auto & home insurance.

• For employees in Colorado, Conifer provides paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.