Patient Service Associate

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Initiate outbound calls to payers for the purpose of verifying benefits and collecting any missing intake information.

• Record coverage information in the Summary of Benefits document.

• Update case notes within the Lynk system to accurately represent the current status and actions taken.

• Conduct payer calls and refresh data in the Customer Relationship Management (CRM) system.

⛳️ Requirements

• Proven experience working remotely from home.

• Background in making outbound calls.

• Proficiency in communicating with payers.

• Confirmed internet speed.

• A secure workspace is necessary.

• Familiarity with call monitoring and quality assurance review processes.

• Ability to quickly learn new systems.

• More than one year of experience in a patient services or call center setting.

• Proficient in Customer Relationship Management (CRM) software.

• Experience with multi-line telephone systems.

• Required equipment includes a laptop, two monitors, a docking station, mouse and keyboard, headset, and necessary cables.

• Intermediate-level expertise is preferred.

• Capability to work as a contractor.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Options for Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan offering both pre-tax and Roth post-tax contributions.

• Voluntary Life and Accidental Death & Dismemberment (AD&D) insurance for employees and their dependents.

• Short- and long-term disability coverage.

• Health Spending Account (HSA) available.

• Transportation benefits provided.

• Access to an Employee Assistance Program.

• Paid Time Off/Leave options including PTO, vacation, or sick leave.