Patient Scheduling Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Professionally and confidently answer incoming calls from patients.

• Initiate outbound calls for necessary follow-ups.

• Address patient queries through email communication.

• Schedule, reschedule, and confirm appointments for medical imaging.

• Accurately verify and update patient information.

• Clearly explain scheduling requirements and provide appointment preparation instructions.

• Maintain effective and professional communication with patients and internal teams.

• Accurately document interactions while navigating multiple systems.

• Strive to provide an exceptional patient experience in every interaction.

• Complete all stages of the application process, including the application form, prescreen questionnaire, one-way video interview, live interview, and final interview.

• Undergo two weeks of paid product training followed by one week of nesting with coaching support prior to transitioning to production.

⛳️ Requirements

• Proficient in spoken and written English.

• Strong communication and active listening skills.

• Exhibit a patient, empathetic, and professional demeanor.

• Ability to quickly establish trust with patients.

• Highly organized with outstanding attention to detail.

• Capable of multitasking across various applications.

• Ability to work autonomously in a remote setting.

• Quick learner of new systems.

• Maintain accuracy while working efficiently.

• Dependable, accountable, and punctual.

• Own a Windows 11 computer; Mac devices are not compatible.

• Intel i5 processor or superior required.

• Minimum of 16 GB RAM necessary.

• Webcam required.

• USB headset is essential.

• Reliable fiber internet with a wired Ethernet connection is mandatory.

• Must have a quiet, professional workspace free from distractions.

• Second monitor is preferred.

• Existing computer must meet the outlined requirements.

• Resumes should be submitted in English.

• Availability to work shifts scheduled between 7:00 AM and 7:00 PM Eastern Time (EST) is required.

• Preferred experience includes medical scheduling, healthcare administration, medical reception, patient support, call center customer service, appointment scheduling, or healthcare customer service.

🏝️ Benefits

• Weekly payment in arrears.

• Two weeks of paid product training provided.

• Company laptop will be shipped to successful candidates.

• Weekends off to ensure work-life balance.

• Opportunity to work from home.

• One week of nesting with coaching support included.