This is a fully remote position, open to applicants in Mexico.

📋 Description

• Handle incoming calls from patients.

• Conduct outbound follow-up calls.

• Address patient inquiries through email.

• Schedule, reschedule, and confirm medical imaging appointments.

• Accurately verify and update patient information.

• Provide explanations regarding scheduling requirements and instructions for appointment preparation.

• Maintain communication with patients and internal teams.

• Navigate various systems and accurately document interactions.

• Ensure an outstanding patient experience.

• Complete all stages of the application process: application form, prescreen questionnaire, one-way video interview, live interview, and final interview.

• Transition into production immediately following the nesting phase.

⛳️ Requirements

• Proficient in spoken and written English.

• Strong communication and active listening abilities.

• Patient, empathetic, and professional demeanor.

• Capability to quickly build trust with patients.

• Highly organized with excellent attention to detail.

• Comfortable multitasking across various applications.

• Ability to work autonomously in a remote setting.

• Quick learner of new systems.

• Skilled at maintaining accuracy while working efficiently.

• Dependable, accountable, and punctual.

• Applicants must possess a Windows 11 computer (Mac devices are not supported).

• Intel i5 processor or higher is required.

• Minimum of 16 GB RAM.

• A webcam is necessary.

• USB headset required.

• Reliable fiber internet with a wired Ethernet connection is needed.

• A quiet, professional workspace free from distractions is essential.

• A second monitor is preferred.

• Resumes must be submitted in English.

• All hiring-process communications will be conducted in English.

• Experience in medical scheduling, healthcare administration, medical reception, patient support, call center customer service, appointment scheduling, or healthcare customer service is preferred.