Patient Scheduling Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage over 70 inbound calls each day.

• Arrange appointments for physicals, sick visits, wellness examinations, consults, hospital follow-ups, and CDL exams.

• Deliver outstanding customer service and aim for resolution on the first call.

• Record patient information and liaise with clinical teams.

• Resolve scheduling conflicts and escalate issues when necessary.

• Engage in team meetings and participate in continuous training.

⛳️ Requirements

• High School Diploma/GED or equivalent experience.

• Minimum of 2 years of experience in a healthcare or medical office setting.

• At least 2 years of experience in a call center environment.

• Candidates are required to be on camera and actively participate during training sessions.

• Availability for full-time work from Monday to Friday, with an 8-hour shift scheduled between 8:00 AM-6:00 PM EST.

• May need to work every other Saturday from 8:00 AM-1:30 PM EST following cross-training.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan with options for pre-tax and Roth post-tax contributions.

• Life Insurance options, including Voluntary Life & AD&D for employees and their dependents.

• Short-term and long-term disability coverage.

• Health Spending Account (HSA) available.

• Transportation benefits provided.

• Access to an Employee Assistance Program.

• Paid Time Off/Leave options, including PTO, vacation, or sick leave.

• Strong potential for contract extension and permanent employment opportunities.

• Continuous training and professional development offered.