Patient Scheduling Representative

This is a fully remote position, open to applicants in Alabama, +13 more states.

📋 Description

• Verify and gather patient demographic and insurance information through direct data entry into the electronic medical record.

• Conduct face-to-face or inbound/outbound telephone interviews with patients or authorized representatives.

• Document discussions and referral/scheduling activities in the encounter, schedule book, and patient chart.

• Register patients and arrange appointments or assigned services.

• Explain scheduled procedures, patient instructions, legal forms, insurance eligibility, coverage, and financial assistance programs.

• Enter and maintain documentation related to patient/provider contact, orders, insurance verification, financial education, and payments.

• Identify insurance carriers and document eligibility, benefits, and authorization requirements.

• Secure and document insurance authorizations for medical services, procedures, and inpatient/observation stays.

• Collect patient financial liabilities and perform payment entry and cash reconciliation.

• Execute PBX switchboard functions, route calls, page codes, and respond to requests.

• Assist clinical departments with registration, scheduling, patient account fields, provider orders, insurance coverage, and financial assistance inquiries.

• Report safety incidents, complete mandatory training, and adhere to applicable regulations and company policies.

⛳️ Requirements

• High School Diploma or GED is mandatory.

• Medical Terminology Coursework is preferred.

• Basic computer skills, including typing at a speed of 25–35 words per minute, are preferred.

• 1 year of call center or customer service experience, or 1 year of experience in a medical facility, is preferred.

• Proficiency in Microsoft Excel, Word, and PowerPoint is preferred.

• Understanding of computers and competence in using basic software programs is essential.

• Basic knowledge of EMTALA and HIPAA-Privacy Patient Confidentiality regulations is required.

• Fundamental understanding of CPT and ICD10 diagnosis coding documentation is necessary.

• Basic knowledge of Medicare, AHCCCS/Medicaid, Workers Comp, and other commercial payer requirements is essential.

• Certifications and/or licenses must be maintained as current if required for the position.

🏝️ Benefits

• Regular full-time schedule: 40 hours per week.

• Remote work opportunity for eligible states.

• Company-mandated modules and required job-specific training.

• Safety-related training programs.