Patient Scheduling Representative

This is a fully remote position, open to applicants in Alabama, +13 more states.

📋 Description

• Verify and gather patient demographic and insurance details via direct data entry into the electronic medical record during scheduling and referrals.

• Conduct in-person or inbound/outbound telephone interviews with patients or their authorized representatives.

• Securely and accurately document information pertaining to requested services, patient/provider contact, orders, insurance verification, financial education, and payments.

• Navigate web-based products and system applications for registration, scheduling, insurance eligibility, benefits, and authorization documentation.

• Identify patients and select insurance carriers for designated medical service dates.

• Provide explanations regarding scheduled procedures, patient instructions, legal forms, insurance eligibility, coverage, and financial assistance programs.

• Obtain necessary signatures and collect patient financial responsibilities; execute payment entry and cash reconciliation.

• Perform PBX switchboard duties, route calls, page codes and fire alarms, and respond to requests from patients, providers, and hospital departments.

• Assist clinical departments with registration, scheduled-service data entry, provider-order requirements, insurance coverage, and financial assistance inquiries.

• Report safety incidents using the Midas/RDE tool and adhere to safety procedures, regulations, statutes, and company policies.

• Maintain necessary certifications and licenses, completing mandatory training and job-specific modules punctually.

⛳️ Requirements

• High School Diploma or GED - Required.

• Coursework in Medical Terminology - Preferred.

• Basic computer skills, including typing at a rate of 25–35 words per minute - Preferred.

• One year of experience in a call center or customer service role, or one year of experience in a medical facility - Preferred.

• Proficiency in Microsoft Applications (Excel, Word, PowerPoint) - Preferred.

• Understanding of computers and competence in using basic software programs.

• Fundamental knowledge of healthcare compliance standards, including EMTALA and HIPAA Privacy Patient Confidentiality regulations.

• Basic understanding of CPT and ICD-10 diagnosis coding documentation.

• Basic knowledge of Medicare, AHCCCS/Medicaid, Workers’ Compensation, and requirements of other commercial payers.

• Remote employees are not required to have fingerprint clearance cards; such cards are necessary for those working onsite within NAHMG clinics.

🏝️ Benefits

• Regular full-time employment.

• Remote work opportunities for eligible employees residing in approved states.

• Access to company-mandated modules and required job-specific training.

• Participation in safety-related training programs.