Patient Scheduler II

This is a fully remote position, open to applicants in Texas.

📋 Description

• Offer daily assistance for patient scheduling operations

• Arrange appointments through telephone and electronic communication

• Act as the main contact for patients and external facilities

• Gather, verify, and relay patient insurance benefit information

• Inform patients about insurance verification and estimated out-of-pocket costs

• Confirm appointments and share details, location information, and specific instructions

• Create and update patient records, demographic data, and necessary documentation

• Reach out to referring provider offices to acquire records and preparation details for visits

• Coordinate with healthcare providers and medical personnel

• Address patient questions via phone and written correspondence

• Work collaboratively with internal teams and third-party systems to facilitate coordinated patient care

• Support insurance verification associates when required

• Uphold HIPAA compliance and confidentiality standards

• Carry out additional duties as assigned

• Report to the Patient Support Center Supervisor

⛳️ Requirements

• High school diploma or GED is mandatory

• Bachelor’s degree is preferred

• Minimum of 2 years in customer service, appointment scheduling, or healthcare experience is required

• At least 1 year of experience with EHR systems (Epic preferred)

• Preferred 1 year of remote work experience, particularly in high-volume inbound and outbound call settings

• Strong verbal and written communication abilities

• Excellent skills in problem-solving and conflict resolution

• Proficient in Google Suite, Microsoft Office, and various computer systems

• Strong customer service orientation with empathy and professionalism

• Capability to maintain confidentiality and adhere to HIPAA regulations

• Keen attention to detail and the ability to keep accurate records

• Capacity to multitask and function in a fast-paced environment

• Ability to work independently as well as collaboratively in a team

• Reliable, punctual, and adept at time management

• Flexibility in a dynamic healthcare environment

• High-speed internet connection and a secure HIPAA-compliant workspace

• Availability to work 40 hours per week during 10:00 AM–7:00 PM CST, including rotating weekends

• Must successfully pass an internet speed test

🏝️ Benefits

• Equipment provided by the company

• Comprehensive medical, dental, and vision insurance plans

• Company-sponsored Basic Life and AD&D insurance

• Coverage for short-term and long-term disability

• Optional voluntary Life and AD&D coverage

• 401(k) retirement plan with company matching

• Paid time off that accrues from the first day of employment

• Flexible benefit choices

• Remote work opportunities