Patient Scheduler

This is a fully remote position, open to applicants in New Jersey, +1 more state.

📋 Description

• Welcome patients and address inquiries via telephone.

• Oversee and manage recall appointments as well as reports on no-shows and cancellations.

• Properly direct phone calls and messages from the answering service.

• Register both new and existing patients, activating their files.

• Collect and document copayments accurately.

• Offer financial assistance concerning claims and billing inquiries.

• Confirm insurance eligibility and convey any benefit limitations.

• Arrange patient appointments and follow-up visits.

• Accurately document patient interactions with attention to detail.

• Provide support to both patients and medical staff as necessary.

• Collaborate with clinical colleagues, management, and staff to promote efficient operations of the practice.

• Adhere to standard operating procedures and policies, including HIPAA and OSHA regulations.

• Engage in team meetings and initiatives for quality improvement.

• Advocate for the organization’s mission, values, ethical principles, and a positive workplace atmosphere.

• Carry out other assigned responsibilities.

⛳️ Requirements

• High School Diploma or its equivalent is mandatory.

• A minimum of 1–2 years of experience in customer service is required.

• Call center experience is preferred, though not a necessity.

• Proficient in computer applications, including MS Office, Word, Excel, email, and internet research.

• Familiarity with HIPAA regulations and insurance payors is essential.

• Experience as a Medical Receptionist/PSR is preferred.

• Experience with electronic health records (EHR) systems is preferred, but not required.

• Exceptional written and verbal communication skills are necessary.

• Capable of managing a high volume of calls and recognizing when to escalate issues.

• Ability to multitask in a dynamic environment.

• Strong time management and task prioritization capabilities.

• Capacity to work collaboratively within a team setting.

• Applicants must be authorized to work in the United States on a full-time basis.

• Hired individuals must verify their identity and employment eligibility in the United States.

🏝️ Benefits

• 401(k) plan with company matching contributions.

• Generous paid time off (PTO) program, with additional leave for volunteer work.

• A selection of multiple medical insurance options.

• Access to Axia providers at little to no cost through Axia’s medical insurance.

• Company-paid life insurance.

• Short-term and long-term disability insurance coverage.

• Complimentary counseling services for employees and their family members, including parents and parents-in-law.

• Discounts on hotels, theme parks, gym memberships, and more through the Great Works Perks Program.

• Dental insurance coverage.

• Vision insurance coverage.

• Supplemental life insurance options.

• Flexible Spending Account (FSA) availability.

• Health Savings Account (HSA) with employer contributions.

• Identity theft insurance coverage.

• Long-term care insurance options.

• Pet insurance availability.