Patient Relations Specialist

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Serve as the main point of contact for patients and their families, addressing questions and concerns.

• Address patient complaints and grievances through thorough investigations, chart reviews, mediation, and written responses.

• Organize meetings between patients, families, and healthcare professionals.

• Track patient feedback and recognize trends to enhance patient satisfaction and overall experience.

• Provide notary services to patients and their families.

• Inform patients about available resources, services, support programs, rights, responsibilities, ADA regulations, and accessible communication methods.

• Support the development and compliance of policies related to patient relations, privacy, and Joint Commission grievances.

• Keep confidential records of complaints, grievances, actions taken, and resolutions.

• Collaborate with nursing staff, medical professionals, leadership, billing, quality assurance, compliance, legal, safety, ethics, and community/governmental organizations.

• Advocate for patients and assist with advance directives, powers of attorney, informed consent, end-of-life preferences, financial services, insurance regulations, and payment discrepancies.

⛳️ Requirements

• Must obtain certification as a Notary within three months of hire.

• Minimum of two years of relevant experience.

• Bachelor's Degree required.

• Familiarity with Americans with Disabilities Act (ADA) regulations and accommodations.

• Understanding of healthcare regulations and best practices.

• Ability to maintain confidentiality regarding patient records and information.

• Competence in navigating financial services and insurance regulations.

• Availability for full-time work.

🏝️ Benefits

• Opportunities for professional development.

• Commitment to Equal Opportunity employment.